Cluster Manager

Role Overview and Responsibilities

The Cluster Manager is responsible for ensuring smooth operations and tenant satisfaction across multiple properties within a designated cluster. This includes tenant relations, property maintenance, staff management, and reporting tasks.

Tenant Relations

• Manage tenant check-ins and check-outs effectively.
• Handle tenant escalations by addressing concerns promptly.
• Build and maintain positive relationships to enhance tenant satisfaction and retention.

Building Maintenance

• Oversee planned maintenance activities such as electrical work, plumbing, cleaning, and Annual Maintenance Contracts (AMCs).
• Conduct property inspections regularly to identify and resolve maintenance issues.
• Maintain accurate records for all properties, including staff attendance, couriers, parcel registries, and inventory for common areas and flats.
• Respond diligently to incidents and queries from ground staff to prevent recurrence.

Staff Management

• Supervise operations of management staff (Facility Managers, Team Leads, Operations Executives) and resource staff (plumbers, electricians, housekeeping).
• Ensure adherence to processes and compliance from onboarding to deboarding, including management of attendance, leave, and resignation notices.
• Provide regular training and feedback on performance and process updates.
• Liaise with manpower agencies to secure appropriate staff deployments.

Reporting

• Verify daily start and end reports across all cluster properties.
• Submit monthly audit reports for buildings.
• Prepare monthly utility and expense reports.

Qualifications and Skills

• Strong ability to manage tenant expectations and communicate articulately.
• Organized and consistent work approach with a structured mindset.
• Preferred bachelor's degree in facilities management, real estate, or related disciplines.
• Knowledgeable in maintenance and repair operations.
• Capability to travel independently within the assigned cluster area.