Client Relationship On-Field Representative - Cork

About Viva.com

Viva.com is Europe's pioneering Tech Bank for businesses, revolutionizing omnichannel payment solutions. Operating under the Bank of Greece license and the EU FOS regime, it serves 22 EU countries. The company is a leader in Tap on Any Device technology, enabling payments on any device or even without one. Viva.com offers a comprehensive ecosystem of over 450 technology partners across software and hardware, connecting local payment schemes and alternative payment methods to deliver seamless financial services and innovative business solutions.

Role Overview

As a key member of the Direct Representatives Team based in Cork, you will be responsible for directly engaging clients to promote Viva.com's services, facilitating merchant activation, and offering ongoing support. This role is field-based and requires travel across the Cork region.

Key Responsibilities

• Visit client locations to promote Viva.com services.
• Assist merchants with activation and verification procedures.
• Track and analyze assigned portfolio performance.
• Provide face-to-face support and advice to existing customers.
• Engage in both company-scheduled and self-initiated activities.
• Ensure new merchants complete registration within the portfolio.
• Help existing merchants stay actively engaged with the services.
• Escalate unresolved issues by raising cases appropriately.
• Effectively communicate product features and benefits to clients.
• Travel to client sites and attend relevant industry events.

Candidate Profile & Requirements

• At least two years’ experience in business development in fast-paced environments, ideally within financial services or retail/hospitality sectors.
• Good understanding of financial products and their advantages.
• Proficiency using Customer Relationship Management (CRM) tools.
• Exceptional negotiation and communication skills.
• Strong organizational abilities including effective diary management.
• Resilient attitude with capability to manage objections effectively.
• Ability to interact with a diverse range of clients.
• Comfortable with technology and computer literacy.
• Fluency in English is essential.
• Must have a valid Irish or European driver’s license and access to a personal vehicle as the position requires field visits throughout Cork.

Compensation and Benefits

• Competitive annual basic salary ranging from €38,000 to €45,000 depending on experience and skill level.
• Additional monthly performance incentives, up to 1.5 times the base salary.
• Private medical insurance coverage.
• 25 days annual leave plus bank holidays.
• Employee contributory pension plan.
• Allowances for car, laptop, and mobile phone.
• Reimbursement of fuel and parking expenses.
• Work within a culturally diverse and inclusive environment.