Claims Associate

Position Overview

The Claims Associate at Walmart Canada plays a key role in maintaining inventory accuracy and enhancing store profitability by properly managing damaged and returned merchandise according to company policies. Collaborating closely with vendor partners, store associates, and customers, this role secures appropriate credits, controls inventory, and ensures smooth store operations. A combination of meticulous attention to detail and excellent customer service skills is essential to protect company assets while fostering a positive environment for both customers and colleagues.

Key Responsibilities

• Efficiently scan damaged and stolen products to minimize losses.
• Prepare returns, vendor requests, recalls, and donation items, including paperwork completion, packaging, and timely shipping.
• Maintain a clean, safe, and organized claims area by adhering to proper safety procedures such as correct lifting techniques, ladder use, and chemical disposal.
• Comply with company protocols for handling damaged and recalled stock, update claims promptly, and finalize documentation for older claims to reduce chargebacks.
• Complete Customer Value Program (CVP) tasks according to current systems and processes.
• Support other store teams such as Office Support Associates and Direct Store Delivery Associates as needed.
• Demonstrate flexibility by working various shifts, including evenings, weekends, and holidays, to meet business demands.

Challenges in the Role

• Manage a high-volume workload effectively, often in a fast-paced, overnight setting, ensuring restocking and recovery tasks are completed accurately and punctually.
• Plan work hours to maintain energy and focus throughout demanding shifts.
• Handle physical demands such as standing for extended periods, bending, and lifting inventory or supplies weighing up to 50 lbs (typically up to 20 lbs), and performing repetitive stocking and organizing tasks with precision.

Why Work Here

• Engage in a lively, fast-paced environment where every day offers new experiences.
• Receive recognition and appreciation for your contributions.
• Access opportunities for skill development and career advancement within the company.
• Make a meaningful impact by helping customers save money and improve their lives.

Compensation

The starting hourly pay rate is CAD 18.55.

Qualifications

• Must be at least 16 years old.
• Walmart accommodates applicants and associates with disabilities in accordance with legal requirements.

Location

Primary work location is at 8300 Hwy 27, Woodbridge, ON L4H 0R9, Canada.

Additional Information

Artificial intelligence tools, including automated decision-making systems, may be used during the application and candidate evaluation processes. Applicants are encouraged to review Walmart Canada's Job Applicant Privacy Notice for more information.