Cashier

Job Overview

The Cashier plays a vital role in delivering excellent customer service by efficiently handling checkout and return transactions, ensuring a friendly and accurate service experience. The role also includes supervising the Self-Checkout area and proactively enhancing product knowledge to offer helpful information and identify sales opportunities.

Key Responsibilities

• Conduct fast, courteous, and precise checkout and return transactions including Self-Checkout monitoring.
• Maintain compliance with company policies to minimize inventory shrink.
• Proactively acquire product and project knowledge for effective customer assistance and sales support.
• For Head Cashiers: position and support Cashiers, expedite price checks, approve point-of-sale transactions and markdowns across various service areas including mainline registers, Returns, Pro Desk, Special Services, and Tool Rental.
• Handle first-level customer escalations and assist with front-end team supervision, coaching, and training.
• Participate in onboarding and continuous training efforts for Cashiers using available coaching tools.

Qualifications and Experience

The Head Cashier role prefers candidates with at least one year of experience as a Cashier. Strong familiarity with checkout procedures and customer service is essential.