Business Development Specialist

Role Overview

SmartQ delivers solutions to minimize customer wait times, remove physical queues, and enhance the overall customer experience. Through channels like SMS and WhatsApp, customers can join live queues or book appointments remotely, receive updates on queue status and estimated waiting periods, and arrive just in time for their service.

For businesses, SmartQ offers greater transparency into customer flow and queue activities, enabling reduced congestion, improved customer satisfaction, and more efficient operations.

Key Responsibilities

• Identify and pursue potential B2B clients within important industry sectors, managing the sales pipeline effectively.
• Perform outbound sales efforts including product demonstrations and negotiations with corporate decision-makers to close deals.
• Establish and nurture strong partnerships with essential stakeholders to secure lasting service contracts.
• Research and analyze market trends locally to tailor sales approaches addressing specific industry challenges.
• Coordinate with product development and client onboarding teams to guarantee smooth integration for newly acquired customers.

Qualifications and Requirements

• At least 3 years of successful business development or B2B sales experience, preferably in SaaS, technology startups, or corporate services within Africa.
• Established network and proven ability to close deals in sectors such as banking, retail, telecommunications, or healthcare.
• Understanding of SaaS offerings and their role in resolving operational inefficiencies.
• Excellent communication, negotiation, and presentation capabilities.
• Proactive and self-motivated approach with the ability to excel in a startup environment.

Compensation and Benefits

• Competitive fixed salary complemented by an unlimited commission plan.
• Chance to influence the growth trajectory of a tech startup making a positive impact.
• Flexible work arrangements and transparent career development pathways.