Admin Team Leader

About the Role

Tribe Group is seeking a skilled Admin Team Leader to join a prominent healthcare organisation in Auckland. This role involves leading a team of 10 to 12 administrative professionals, taking charge of team performance, development, and service delivery to offer outstanding support to customers and internal stakeholders.

As the primary leader for the administration function, you will ensure a well-supported, accountable, and efficient team. This position also provides second-in-command support to the Clinic Manager, with prospects for advancement into wider operational leadership roles.

Key Responsibilities

• Provide leadership, coaching, and development for a team of 10–12 administrators
• Establish clear performance standards, accountability measures, and cultivate a positive team culture
• Oversee workload distribution and resource management to maximize team effectiveness
• Foster robust relationships with senior stakeholders and clinical staff
• Assist the Clinic Manager with daily operational challenges
• Handle escalated complaints and oversee quality assurance processes

Candidate Profile

The ideal candidate will have at least five years of leadership experience, preferably in a service-oriented setting, and demonstrate commercial insight and resilience. Exceptional interpersonal and communication skills are essential to confidently engage with senior and qualified professionals.

• Minimum 5 years of leadership experience in service-focused environments
• Demonstrated ability to lead, guide, and enforce accountability
• Strong commercial acumen and sound judgement
• Confidence in collaborating with senior-level and clinical stakeholders
• Excellent verbal and written communication skills
• Capability to interpret complex information for effective decision-making
• Adept at establishing team direction and culture quickly
• Proficient in systems management, ideally with CRM or process-oriented platforms

A background in clinical or healthcare settings is advantageous but not mandatory; the emphasis is on leadership and navigating complex, client-centric environments.

Benefits and Work Conditions

• Generous leave entitlement of 5 weeks per year
• Opportunities for discretionary bonus and wellbeing incentives
• Parking facilities provided
• Flexible working hours between 7:30 AM and 6:00 PM

Additional Information

Applicants must be New Zealand citizens, residents, or possess valid work visas for New Zealand. References will be requested at later stages, so please do not include them in your application.

Tribe Group specializes in connecting people with opportunities and is dedicated to partnering closely with clients and candidates for mutual success.