Account Manager

About JD Logistics

JD Logistics, part of JD.com, is a pioneering technology-led supply chain and logistics provider. Leveraging advanced automation, smart fulfillment, and data analytics, we offer comprehensive logistics services enhancing business efficiency and customer satisfaction. Our integrated network includes warehouse management, line-haul transport, last-mile delivery, bulky item logistics, cold chain, and cross-border operations, ensuring speed, reliability, and accuracy throughout.

Our global infrastructure comprises over 3,600 warehouses with more than 34 million square meters of space. We operate an extensive international supply chain network with 130+ bonded, direct mail, and overseas warehouses across 23 countries under our brands JoyLogistics and JoyExpress, expanding JD.com's worldwide logistics presence.

Role Overview

As an Account Manager in JD Logistics, you will be pivotal in maintaining and expanding customer relationships, ensuring satisfaction and sustainable partnerships. You will act as the key point of contact between clients and internal teams such as warehousing, transportation, delivery, and systems. Your role includes coordinating resources to promptly address client requirements and issues.

Key Responsibilities

• Manage and grow strong relationships with clients to secure customer satisfaction and foster ongoing collaboration.
• Serve as the interface between customers and internal departments (warehouse, transportation, delivery, systems), coordinating efforts to meet client demands efficiently.
• Perform regular business review sessions with clients to collaboratively enhance operational workflows and improve handling of day-to-day activities and exceptions.
• Assist clients in system operations, resolve order anomalies, verify logistics tracking details, and manage incidents involving lost or damaged goods.

JD Logistics Commitment

We are dedicated to cultivating a diverse and inclusive environment where all employees can succeed. As an equal opportunity employer, we make hiring decisions without discrimination based on race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or other protected attributes.