Account Manager

About the Role

The Account Manager will focus on driving sales and managing relationships with enterprise clients such as Fortune 500 companies, publicly listed firms, state-owned, and central enterprises. The position involves designing and executing strategies to meet sales targets and expand business collaborations through contract finalization and integrated service offerings.

Primary Responsibilities

• Lead acquisition and performance management of high-profile enterprise customers to achieve sales and client expansion objectives.
• Negotiate and finalize contracts; devise and implement sales and service plans that address enterprise procurement needs with comprehensive solutions.
• Scout new business opportunities, oversee client operations, refine processes, and develop marketing scenarios that improve customer engagement and experience.
• Collect and analyze market and customer feedback; disseminate industry trends internally; and coordinate efforts across departments to ensure smooth online transactions and post-sales support.
• Oversee financial aspects such as accounts receivable; provide ongoing post-sales assistance; and cultivate strong client relationships to enhance satisfaction and loyalty.

Company Overview

JD.com (NASDAQ: JD; HKEX: 9618), known as JINGDONG, is a leader in supply chain technology and services. Their advanced retail infrastructure enables consumers to purchase a wide range of products anytime, anywhere. JD.com extends its technology and infrastructure capabilities to partners and industries under "Retail as a Service," promoting productivity and innovation across various sectors. The company's diversified operations include retail, technology, logistics, healthcare, industrials, real estate, and international business. Ranked 44th on the Fortune Global 500, JD.com counts over 600 million active annual customers and is China’s largest retailer by revenue.

Global Operations

JD.com is expanding its digital supply chain and retail infrastructure internationally, leveraging strengths in multiple markets including Europe, the US, Asia, and the Middle East. Its international business areas include online retail (Joybuy), logistics, cross-border import, industrials, and property development.

Logistics Segment

JD Logistics (HKEX: 2618), the logistics arm of JD.com, operates advanced, technology-driven supply chain and logistics solutions worldwide. It manages extensive warehouse networks and integrates services such as warehousing, freight transport, last-mile delivery, bulky goods logistics, cold chain, and cross-border shipping. JD Logistics features a Global Smart Supply Chain Network with over 3,600 warehouses covering 34 million square meters and operates more than 130 warehouses worldwide across 23 countries and regions.