Accommodation Attendant

About the Company

Join Rixos Hotels Gulf, part of Accor, a global hospitality leader that embraces diversity and provides numerous opportunities for career growth and development. At Accor, you can find a role that aligns with your personality and values, contributing to a purposeful work life. Benefits include employee discount cards for worldwide Accor properties, learning programs through Accor Academies, and involvement in corporate social responsibility initiatives such as Planet 21.

Role Overview

The Accommodation Attendant is tasked with overseeing employee housing arrangements. This includes allocating rooms, handling transfers, and ensuring accommodations are safe, clean, well-maintained, and comply with company and local standards. The role requires regular inspections, coordination with maintenance and service teams, and prompt resolution of accommodation-related concerns, all while maintaining thorough records.

Key Responsibilities

• Allocate and manage employee accommodation, including room assignments, transfers, and check-ins/check-outs.
• Keep detailed records of accommodation occupancy and maintain reports.
• Address and coordinate employee requests and concerns related to their living arrangements.
• Communicate effectively with landlords, service providers, maintenance teams, and contractors.
• Conduct routine inspections to identify and report any safety or maintenance issues.
• Oversee timely repairs, cleaning, pest control, and utility management.
• Ensure housing meets cleanliness, safety, and welfare company standards.
• Resolve complaints promptly to maintain a positive living environment.
• Assist new hires with accommodation during their onboarding process.
• Manage changes and transfers within company housing as needed.
• Monitor room and bed occupancy to optimize space utilization.
• Maintain contracts, invoices, and administrative documentation related to accommodations.
• Prepare regular reports on occupancy, costs, and maintenance issues.
• Ensure adherence to company policies and local accommodation regulations.
• Collaborate closely with HR, People & Culture, Payroll, Administration, and Operations departments.

Qualifications and Requirements

• A minimum of 2 to 4 years' experience in employee accommodation, HR administration, hospitality, or related fields.
• Preferably experienced in managing staff accommodation or residential facilities.
• Familiarity with working alongside maintenance contractors and external service vendors is beneficial.
• Strong interpersonal and communication skills to engage with diverse groups.
• Proven organizational and administrative capabilities.
• Good problem-solving aptitude and conflict resolution skills.
• Able to handle multiple accommodation requests at once with attention to detail.
• Customer-focused with a commitment to employee welfare.
• Competent in Microsoft Office and accommodation/HR management systems.
• Fluent in English; knowledge of additional languages is advantageous.
• Flexible availability to address urgent accommodation issues or emergencies.

Additional Information

Work Environment: The role is based at Rixos Premium Saadiyat Island, a luxurious resort situated along the pristine beaches of Saadiyat Island, offering a unique and exclusive guest experience. The team values heartfelt hospitality and a supportive, enthusiastic workplace culture.