Digital Platform Officer

About the Company

An initiative at the national level in Nigeria, concentrating on leveraging the country's vast natural gas reserves to stimulate economic expansion, secure energy supply, foster industrial growth, and support a sustainable energy transition. The program unites government bodies, industry participants, and private sector collaborators to enhance gas supply, infrastructure, gas-to-power projects, domestic use, investments, and skill development.

The vision is to transform Nigeria into a gas-powered economy by 2030, unlocking the full potential of its gas sector while delivering enduring economic and societal benefits.

Job Overview

The Digital Platform Officer will be responsible for overseeing and administrating the firm's digital platforms daily. The position ensures these platforms remain operational, current, user-friendly, and consistent with organizational goals. It involves supporting users and coordinating with internal and technical teams to address any issues.

Key Duties and Responsibilities

• Oversee and maintain digital platforms such as company websites, portals, and online channels.
• Regularly update digital content, including products, services, announcements, and relevant information.
• Track platform performance, availability, functionality, and user engagement.
• Identify, report, and follow up on technical problems or bugs with technical teams for swift resolution.
• Manage user account settings, access permissions, and handle platform-related requests.
• Provide first-level assistance and guidance to platform users encountering issues.
• Collect and monitor user feedback to identify areas for user experience improvements.
• Ensure accuracy and quality presentation of digital content and platform information.
• Produce regular reports detailing platform usage, activities, incidents, and performance metrics.
• Maintain documentation for platform activities, updates, incidents, and user inquiries.
• Collaborate with IT, marketing, operations, and other departments to implement platform enhancements and digital initiatives.
• Ensure compliance with organizational policies, data privacy standards, and digital security protocols.
• Assist in deployment and testing of new digital features, tools, and platform upgrades.

Qualifications and Skills

• Bachelor’s degree in IT, Computer Science, Business Administration, Digital Marketing, or related disciplines.
• Between 2 to 4 years of experience in digital platform management, website administration, IT support, or related digital operations roles.
• Experience handling websites, portals, or digital applications management.
• Basic knowledge of content management systems (CMS), digital tools, and platform analytics.
• Proficient with Microsoft Office suite and other applicable digital tools.
• Strong computer and technical aptitude.
• Competent in data management and generating reports.
• Analytical problem-solving and troubleshooting skills.
• Excellent communication and user support capabilities.
• Detail-oriented with good organizational and time management skills.
• Ability to manage various tasks and prioritize effectively.
• Adaptable with a willingness to learn new technologies.
• Effective at teamwork and managing stakeholder relationships.

Additional Details

The remuneration offered is competitive and comes with additional benefits. The application deadline is 30th September 2026, with interviews conducted on a rolling basis until then. Successful applicants will be required to participate in further assessments as part of the recruitment process.