Key Holder

About TJX Companies and the Role

Working at The TJX Companies presents daily chances for personal and professional growth within a dynamic environment. As part of a diverse and collaborative team, employees benefit from continuous development opportunities across various global locations including retail stores like HomeGoods. TJX is a Fortune 100 leader in off-price retailing with brands such as TJ Maxx, Marshalls, and HomeGoods.

The Key Holder position is an advancement from the Coordinator role. Those in this role split their time between Coordinator duties and stepping up as a Key Carrier when leadership is needed. Candidates must be flexible, with availability including nights and weekends, and demonstrate exemplary customer service.

Primary Responsibilities

• Foster a positive experience for both internal team members and customers.
• Uphold honesty, integrity, and confidentiality within the workplace.
• Serve as Manager on Duty in compliance with company policies.
• Guide the store team to complete tasks aligned with store priorities.
• Address customer service issues promptly and coach associates accordingly.
• Exercise judgment in applying customer service policies to enhance satisfaction.
• Manage associate coverage to uphold excellent service.
• Ensure adherence to operational procedures and opening/closing protocols.
• Communicate priorities and progress effectively with associates and management.
• Provide constructive feedback, recognition, and coaching to team members.
• Assist management in identifying and addressing training requirements.
• Ensure compliance with labor laws, internal policies, and procedures.
• Promote loyalty and credit programs to customers.
• Support initiatives that lower inventory shrinkage.
• Maintain safety awareness and promote a secure working environment.
• Perform other duties as assigned.

Candidate Profile

• Availability to work flexible schedules, including nights and weekends.
• Collaborative team player with strong interpersonal skills.
• Adaptable to changes and unforeseen challenges.
• Familiar with company software, systems, and standard procedures.
• Knowledgeable about merchandise flow within retail stores.
• Effective problem-solving abilities.
• Competent in coaching, delegating, and managing multiple tasks and personnel.
• Ability to act decisively in difficult situations.
• Strong multitasking capabilities.
• Excellent communication and organizational skills, with keen attention to detail.
• Minimum of one year retail experience and six months in a leadership role.

Compensation and Benefits

The starting pay ranges from $19.00 to $19.50 per hour, based on qualifications and experience.

Benefits available include associate discounts, employee assistance programs, smoking cessation support, bereavement leave, 401(k) contributions, child care and cell phone discounts, pet and legal insurance, credit union membership, and referral bonuses. Eligibility for medical, dental, vision, health savings accounts, life and disability insurance, paid parental leave, paid holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance are contingent on meeting service and hour requirements.

Equal Opportunity Employer and Additional Information

The company practices inclusive hiring without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other legally protected status. Reasonable accommodations are provided to qualified individuals with disabilities. Applicants with arrest or conviction records are considered.

Work Location

1762 Old Country Road, USA HomeGoods Store 0442, Riverhead, NY.