Client Relationship Manager

Overview

Star Media Network Private Limited is seeking a Client Relationship Manager based in Mumbai, Maharashtra. This role focuses on maintaining and enhancing relationships with current and prospective clients, ensuring excellent client service, and achieving revenue and collection goals.

Key Responsibilities

• Develop and manage relationships with existing and potential clients.
• Oversee client onboarding, coordinate activities, and conduct regular follow-ups.
• Ensure timely collections and meet set monthly collection targets.
• Collaborate with CRE, Backend, Production, and Management teams for seamless client service.
• Keep detailed client records, payment statuses, and service information updated in CRM systems.
• Professionally address client queries, concerns, and complaints.
• Provide clients with updates on shoots, auditions, services, and deliverables promptly.
• Encourage repeat business, referrals, and upselling opportunities from existing clients.
• Track pending payments and follow through until resolution.
• Generate daily and weekly reports for collections and client status.
• Ensure communication and adherence to company policies, SOPs, and service commitments.
• Assist the Branch Manager in achieving revenue and collection objectives.

Required Skills and Qualifications

• Strong communication abilities and client management expertise.
• Proficient in follow-ups and negotiation techniques.
• Sales-driven mindset focused on collections and revenue generation.
• Familiarity with CRM tools, Microsoft Excel or Google Sheets, and WhatsApp.
• Ability to manage challenging clients tactfully.
• Excellent coordination, accountability, and problem-solving capabilities.
• Professional appearance, confidence, and goal-orientation.

Performance Expectations

• Meet monthly targets for collection and revenue.
• Maintain solid client relations and minimize complaints.
• Ensure prompt follow-up with all active and pending clients.
• Keep CRM data and daily reports accurate and up to date.
• Regular performance assessments based on collections, client retention, productivity, follow-ups, and contribution to the branch.