Branch Manager

Overview

As Branch Manager at Star Media Network Private Limited, you will oversee all daily functions at our Delhi-NCR branch. This leadership role requires coordinating multiple teams to ensure seamless operations, achieving sales goals, and maintaining excellent client relationships.

Primary Responsibilities

• Oversee comprehensive daily activities of the branch including front office, backend, CRM, and CRE teams.
• Guide the team in reaching sales, collection, and revenue objectives each month.
• Conduct morning meetings daily to assess and enhance team performance.
• Track leads, follow-ups, conversions, and outstanding payments while ensuring client satisfaction.
• Monitor employee attendance, discipline, productivity, and performance metrics.
• Adhere to and enforce company Standard Operating Procedures (SOPs), policies, and reporting protocols.
• Prepare daily closing reports and submit detailed branch performance summaries to Head Office.
• Collaborate with Head Office on operations, human resource, financial, and marketing matters.
• Manage branch-related expenses, petty cash, and reconcile expenditures.
• Identify performance shortfalls and work with management to implement corrective measures.
• Maintain upkeep of office premises, studio, inventory, and all branch facilities.
• Ensure profitability, overall productivity, and promote a positive work culture within the branch.

Required Qualifications and Skills

• Proven leadership capabilities with strong team management experience.
• Exceptional communication and negotiation skills.
• Sales-driven mindset with a focus on meeting targets.
• Familiarity with Customer Relationship Management systems, reporting tools, and proficiency in MS Office or Google Sheets.
• Competency in client handling and resolving operational challenges promptly.
• High levels of discipline, accountability, and ability to make sound decisions.
• Capability to perform effectively under pressure while juggling various responsibilities.

Performance Criteria

The Branch Manager will be accountable for achieving revenue and collection targets, ensuring productive team performance, maintaining high client satisfaction, enforcing employee discipline, and overall efficient branch operations. Monthly evaluations against key performance indicators and company goals will determine success in this role.