DevOps Engineer

About R360 Group

R360 empowers organizations with a data-driven customer engagement platform that facilitates loyalty and rewards programs. Over the past decade, our technology has supported ambitious loyalty initiatives for major brands such as Axis Bank, Standard Chartered Bank, HDFC Bank, and Emirates National Dubai Bank. With more than 500 global retail partnerships, we provide clients with advanced reward programs, detailed customer segmentation, data-driven campaigns, and powerful big data analytics.

Our diverse team includes technology specialists, product engineers, data scientists, client relationship managers, and customer experience professionals who collaborate to enhance customer acquisition, engagement, and retention through loyalty.

Key Responsibilities

• Establish and manage tools and infrastructure essential for DevOps processes.
• Enhance efficiency and foster innovation within the DevOps team.
• Coordinate with internal stakeholders and external parties to streamline operations.
• Track and evaluate customer experience metrics and key performance indicators.
• Develop automation strategies to improve software development and release workflows.
• Identify technical challenges and implement software updates and fixes.
• Collaborate closely with software developers to ensure adherence to established development practices and goals.
• Maintain a comprehensive understanding of various operating systems and their operational impacts.
• Assess existing technology frameworks within the company and suggest improvements and expansions.

Required Qualifications and Experience

• Demonstrated experience as a DevOps engineer emphasizing design and execution of strong DevOps toolchains and cloud automation approaches.
• Proven expertise in setting up and managing continuous integration/continuous deployment pipelines using tools such as Jenkins, GitLab CI/CD, or AWS Code Pipeline.
• In-depth knowledge of AWS cloud infrastructure with hands-on experience on services including EC2, S3, RDS, Lambda, CloudFormation, and IAM.
• Skilled in infrastructure-as-code frameworks like AWS CloudFormation, Terraform, or Ansible for automating cloud resource provisioning and management.
• Familiarity with GitLab, build systems like Bazel and Maven, AWS CodeCommit, Jenkins, JIRA, Selenium, SonarQube, Covertly, AWS CodeDeploy, Ansible, CloudFormation, and artifact repository tools.
• Experience using Docker to containerize applications—creating images, managing containers, and configuring networking and storage.
• Understanding of Kubernetes orchestration for deploying containerized applications, managing pods, scaling, load balancing, and resource allocation.
• Background in setting up and administering mirror repositories such as Nexus or Artifactory, along with VS Code extension development and distribution.
• Proficient scripting skills in Python, Bash, or PowerShell for infrastructure automation and management; experience with serverless AWS Lambda utilities for workflow automation.
• Comprehensive understanding of DevOps best practices covering CI/CD, configuration management, and automated testing processes.
• Ability to implement and oversee monitoring, alerting, and logging setups in AWS environments using CloudWatch, CloudTrail, and Elasticsearch.
• Strong knowledge of AWS security best practices, including IAM policies, encryption, and VPC security configurations.
• Excellent problem-solving capabilities for diagnosing and resolving complex cloud infrastructure and deployment issues.
• Effective communication and teamwork skills to work in cross-functional collaborative settings.
• Preferred: Bachelor’s degree or higher and cloud certifications in AWS and Azure.