Operations Manager - Technical Services & Installations

Overview

We are seeking an experienced Operations Manager responsible for overseeing installation and service operations involving various technical security systems including CCTV, Fire Alarm Systems (FAS), Security Alarm Systems (SAS), and Access Control Systems. The role demands managing a large field workforce to ensure smooth project execution, high-quality standards, and strong client engagement.

Key Roles and Responsibilities

• Lead end-to-end installation and servicing operations for CCTV, FAS, SAS, Access Control, and other security devices.
• Plan, execute, and ensure timely completion of installation projects across diverse industry sectors.
• Supervise and manage a large field team of approximately 150–160 technicians and staff members.
• Maintain quality control, enforce safety standards, and guarantee compliance throughout all operations.
• Coordinate closely with clients, vendors, and internal departments to facilitate smooth project workflows.
• Serve as the main point of contact for clients, ensuring clear communication, rapid issue resolution, and high customer satisfaction.
• Hold client meetings, provide updates on project progress, and handle escalations professionally.
• Monitor daily operational activities, track team performance, and prepare comprehensive operational reports.
• Resolve operational challenges, escalations, and technical issues promptly.
• Oversee training and development initiatives for team members to ensure operational excellence.
• Manage inventory, tools, and equipment essential for service and installation work.

Required Skills and Expertise

• In-depth technical knowledge of CCTV systems installation and troubleshooting.
• Proficiency with Fire Alarm Systems (FAS), Security Alarm Systems (SAS), and Access Control Systems.
• Experience managing installation and service operations in multiple industries.
• Strong skills in client coordination, stakeholder engagement, and maintaining robust customer relationships.
• Demonstrated capability to lead and manage large teams of 15 or more members.
• Effective leadership qualities including problem-solving and decisive decision-making.
• Excellent communication, negotiation, and coordination abilities.
• Capacity to juggle multiple projects and diverse client requirements efficiently.

Preferred Experience

• Between 2 and 15 years of progressive experience in technical services, installations, or security systems management.
• Experience in managing complex, large-scale projects with direct client interaction.
• Exposure to enterprise, industrial, commercial, or government sector installations is an asset.