Office Manager

About the Role

Team Global Express is looking for a skilled Administration/Office Manager to join their Emerald team. This role oversees daily administrative operations supporting transport and freight processes, ensuring smooth freight movement while upholding excellent customer service, accuracy, and compliance standards.

Working closely with operational leaders, drivers, and customers, you will handle administrative coordination related to freight logistics, transport scheduling, customer inquiries, reporting, and depot workflows. Additionally, you will lead and support the administration team, fostering performance, accountability, and continuous improvement in a dynamic transport setting.

Key Responsibilities

• Lead and assist a team of administrative staff to meet operational and customer service goals.
• Oversee daily transport administration to facilitate freight transit and depot activities.
• Handle customer queries and service issues promptly and professionally.
• Ensure transport documentation and freight handling are accurate and comply with regulations.
• Maintain operational records, reporting, and data accuracy across business systems.
• Support operational management with reporting, process enhancement, and performance initiatives.
• Develop strong collaborative relationships with customers, drivers, and internal teams.
• Encourage a workplace culture focused on safety, productivity, and customer satisfaction.

Candidate Profile

• Experience in a supervisory or leadership capacity within comparable operational environments.
• Strong organizational and administrative capabilities, adept at managing multiple priorities.
• Background supporting transport operations, freight logistics, or customer service roles.
• Demonstrated skills in leading, coaching, and developing team members.
• Excellent communication skills for effective relationship building at all organizational levels.
• Meticulous attention to detail with dedication to maintaining proper records and reports.
• Effective problem-solving and decision-making abilities in fast-paced contexts.
• Familiarity with various business systems and technology tools.
• Commitment to safety, service excellence, and ongoing improvement.

About Team Global Express

Team Global Express is an Australian-owned transport and logistics company serving Australia and New Zealand. The company is committed to innovation and aims to become a leader in Environmental, Social, and Governance by 2030. TGE values customer care, employee wellbeing, and sustainability in its operations.

Benefits and Work Environment

• Competitive salary exceeding industry norms.
• Opportunities for training, mentoring, and career advancement.
• Attractive employee perks and discounts.
• Flexible working arrangements, including options for remote work.
• Inclusive parental leave supporting all types of parents and carers.
• Peer recognition programs to appreciate outstanding contributions.

Diversity and Inclusion

The company fosters an inclusive workplace celebrating diversity in age, culture, gender, sexual orientation, disability status, neurodiversity, and Indigenous heritage, embracing the Indigenous peoples of Australia and New Zealand.

Recruitment Process

Applicants start by submitting an online application, which may be followed by an online assessment and interviews (virtual or in-person). Final steps include pre-employment screening such as criminal checks and medical examinations including fitness and substance testing.

Additional Information

• When applying, candidates are encouraged to share their preferred pronouns and any required accommodations during recruitment.
• Applicants should monitor spam/junk email folders for communication updates.
• Team Global Express is recognized as one of Australia's top companies in 2023 and 2024.