Host/Hostess

Position Overview

At Aloft Hotels in Dubai, the Host/Hostess plays an essential role in greeting guests warmly and guiding them to appropriate seating arrangements. This position requires attentively managing dining areas to ensure guests receive a clean and comfortable experience, including setting tables with the right utensils and updated menus.

Key Responsibilities

• Welcome guests and ascertain the group size promptly.
• Direct guests to available, clean tables and assist throughout their dining experience.
• Arrange and rearrange tables, chairs, and cutlery, paying special attention to groups with specific needs.
• Ensure proper place settings, including the appropriate cutlery, clean napkins, and any standard dining elements.
• Verify menus for cleanliness, accuracy, and absence of wrinkles or damage.
• Maintain cleanliness in work areas consistently throughout shifts.
• Monitor seating availability, service quality, and guest safety within dining areas.
• Adhere to company safety policies, promptly report any accidents or unsafe conditions to management, and participate in relevant safety training and certification.
• Display a neat and professional personal appearance aligned with uniform standards.
• Protect company confidential information and property.
• Communicate with guests and staff using clear, professional language and proper telephone protocols.
• Support colleagues by fostering positive workplace relationships and actively contributing to team objectives.
• Comply with hospitality quality and operational standards consistently.
• Be physically capable of standing, sitting, walking for extended periods and handling items weighing up to 10 pounds independently.
• Perform other reasonable duties as assigned by supervisors.

Qualifications and Experience

• Education: Completion of secondary school or General Educational Development (GED) certificate.
• Experience: Prior work in food service settings is advantageous but not mandatory.
• Supervisory Experience: Not required.
• Licenses/Certifications: None required.

Additional Information

Aloft Hotels, a proud part of the Marriott International portfolio, embraces equal opportunity, diversity, and inclusion. The company fosters a welcoming workplace for all associates and complies with government regulations prohibiting discrimination. Aloft’s environment encourages individuality, creativity, and genuine connection with guests and community.

This non-management full-time role is based at the East Crescent location in Dubai, United Arab Emirates, and requires onsite presence.