Volunteer Program Coordinator

About This Role

• Position located at CFA Headquarters, Burwood East
• Permanent full-time position
• Classification PTA 4 with an annual salary of $94,065 plus 12% superannuation

The Country Fire Authority (CFA) is a vital emergency service dedicated to protecting lives and property across Victoria, operating 24/7. It consists of paid staff alongside more than 51,000 volunteers, valuing diverse skills and experiences to strengthen its services.

CFA strives for an inclusive workplace culture that supports meaningful contributions, professional growth and impactful service delivery to communities.

Role Overview

The Volunteer Program Coordinator joins the Volunteer Experience team, responsible for developing and delivering initiatives that enhance the volunteer work environment, promote retention, and acknowledge the vital contributions of volunteers to CFA and their communities.

This role involves collaborating across CFA to craft innovative programs, frameworks and activities that nurture volunteer capabilities, improve brigade sustainability, and build a cohesive volunteer network. This position offers a meaningful chance to influence programs that help sustain volunteer engagement over the long term.

Candidate Profile

The ideal candidate is an organised, proactive individual passionate about transforming ideas into actionable projects and effectively collaborating with stakeholders to achieve outcomes.

• Proven experience in coordinating and implementing projects, programs or initiatives
• Strong verbal and written communication skills adaptable to diverse audiences
• Excellent organisation and time management skills with the ability to balance priorities and meet deadlines
• Well-developed interpersonal abilities, including influencing, negotiation and relationship-building
• Analytical mindset focused on problem-solving and enhancing business processes
• Preferred tertiary qualifications in human resources, social sciences, humanities, business or related fields, or equivalent experience
• Experience in volunteer environments is highly valued

Why Work at CFA

• Meaningful work contributing positively to community safety
• Supportive work-life balance with paid parental leave and generous leave entitlements
• Flexible hybrid work options and arrangements
• Exclusive Emergency Memberlink discounts on various services
• Health and wellbeing programs including flu vaccinations
• Access to Member Assistance Program supporting multiple service pathways

Additional Information

CFA requires applicants to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check, and hold a valid Working with Children Check before employment. Candidates will also need to provide at least two professional references.

Applications close at 11:59pm on 1 September 2026.

CFA is committed to fostering a diverse, inclusive, and safe workplace and volunteer community. Applications are especially encouraged from First Nations people, women, people of all ages, individuals with disabilities, and those from culturally and linguistically diverse backgrounds.

If applicants need alternative formats or reasonable accommodations during recruitment, they can contact CFA's designated recruitment staff.

Applicant information will be handled in compliance with privacy laws and utilized solely for recruitment and reporting purposes.