Voice Process Executive

Job Summary

We are seeking a Voice Process Executive to manage communication with customers regarding scheduling medical check-ups essential for insurance policy issuance. This role requires clear conveyance of procedures, documentation requirements, and test particulars while coordinating schedules with multiple stakeholders to ensure timely assessments.

Key Responsibilities

• Engage with customers to arrange medical examinations needed for life or health insurance policies.
• Clearly communicate the process, necessary paperwork, and testing specifics in a professional manner.
• Coordinate appointments with diagnostic centers, home collection agents, and medical professionals.
• Ensure all medical evaluations comply with the insurance company's specified timelines.
• Manage rescheduling, cancellations, and follow-ups with customers and diagnostic partners.
• Maintain accurate records of appointment statuses using internal systems or CRM platforms.
• Keep detailed logs of customer interactions while safeguarding data confidentiality.
• Collaborate with insurance underwriting teams or agencies to answer queries and escalate complex cases.
• Send timely reminders to customers to maximize attendance for scheduled check-ups.

Required Skills and Qualifications

• Excellent verbal communication and customer handling abilities.
• Proficient coordination skills managing multiple external stakeholders.
• Attention to detail and ability to maintain accurate records and logs.
• Ability to work within stringent timelines and handle rescheduling efficiently.
• Familiarity with CRM systems or appointment management platforms preferred.

Additional Information

The salary range for this position is 15,000 to 19,000 INR per month.