Visa Coordinator

Role Overview

The Visa Coordinator will handle comprehensive management and coordination of employee visas, work permits, immigration applications, and necessary documentation across the Group's global operations.

Key Responsibilities

• Oversee and manage the complete process of visa and work permit applications for employees undertaking international travel or relocations.
• Identify visa and work permit prerequisites based on employee nationality, destination, assignment, and workshop.
• Prepare, organize, and submit visa and work permit requests along with required supporting documents.
• Communicate effectively with employees, immigration authorities, embassies, consulates, immigration consultants, and third-party service providers.
• Monitor application statuses and pursue updates on pending submissions.
• Maintain tracking of visa and work permit validity periods, ensuring prompt renewals, extensions, or cancellations as necessary.
• Keep immigration status registers current for all international employees and contractors.
• Offer guidance to management and project leads regarding visa, work permit, and entry stipulations.
• Collaborate closely with HR, project managers, travel departments, and employees to facilitate international mobilization.
• Detect possible immigration complications affecting employee mobility and escalate issues appropriately.

Experience

Requires 3 to 4 years of experience working within visa, work permit, or immigration environments, with exposure to various countries and diverse nationalities.

Qualifications

Completion of high school education is considered advantageous.

Skills

• Advanced proficiency in Microsoft Office applications including Excel, Word, and Email.
• Strong written and verbal communication skills across platforms such as Email, WhatsApp, and Teams.
• Capability to perform effectively under high-pressure situations.
• Confidence in escalating and addressing queries promptly.
• Highly accurate in data entry and meticulous attention to detail.
• Practical problem-solving skills with the ability to apply theoretical concepts to real-world scenarios.
• Customer service focus and orientation.