Transportation Operations Representative

Role Overview

The Transportation Operations Representative (Trans Ops Representative) at our Transport Operations Center (TOC) plays a critical role in enabling smooth communication between various stakeholders involved in logistics such as transportation carriers, hubs, and warehouses. This role ensures issues that could affect customer satisfaction and business continuity are addressed promptly. You will work in two major operations verticals: Inbound and Outbound.

Inbound Responsibilities

Focus on managing relationships between vendors, carriers, and fulfillment centers (FC). Ensure that freight pickups occur on schedule and the shipments are delivered to the fulfillment centers within the allotted appointment times. You will troubleshoot issues emerging from the stages between pickup and delivery to FC.

Outbound Responsibilities

Work with fulfillment centers, carriers, and carrier hubs to guarantee trucks depart the FC on time to fulfill customer orders as promised. Handle any issues occurring from the point freight leaves the FC until it reaches the customer destination.

Key Duties

• Serve as a communication liaison with external parties (carriers, vendors, suppliers) and internal teams including retail, finance, software support, and fulfillment centers.
• Extract data from multiple databases and management systems using tools like Excel and Access for ad hoc reporting and analysis.
• Assist in developing and interpreting performance metrics that influence business outcomes.
• Translate business and functional requirements to technology teams developing and enhancing TOC software tools.
• Analyze business trends and data to make timely decisions that balance customer experience and operational efficiency.
• Escalate issues or information discrepancies systematically to responsible teams and ensure resolution follow-up.
• Operate effectively within time constraints to meet essential business deadlines.
• Communicate findings thoroughly and clearly, including preparing narratives and presentations summarizing weekly performance versus goals.
• Possess strong verbal and written communication skills necessary for effective coordination with customers and delivery partners.

Qualifications

• Experience interacting with multiple stakeholders, including C-level executives and cross-functional teams.
• Proficiency in Excel, including pivot tables and VLOOKUP functions.
• Experience working on fast-paced, performance-driven teams with innovative problem-solving approaches tailored to unique business needs.
• Completion of 10+2 education level or equivalent.

Preferred Skills

• Advanced knowledge of Excel pivot tables and data lookup functions.

Additional Information

We value an inclusive work environment and offer accommodations for candidates with disabilities during hiring and onboarding processes to ensure equitable opportunity. Please inform the recruiting team should any support be needed.

Location: Andhra Pradesh, India

Company ID: ADCI - Andhra Pradesh - P17

Job ID: A10483365