Transport Execution Coordinator

Company Overview

The JB Hi-Fi Group unites three prominent Australian retail brands: JB Hi-Fi, The Good Guys, and E&S. Our passionate, knowledgeable, and approachable team is dedicated to enhancing how people live, learn, work, and enjoy themselves, by offering cutting-edge technology, consumer electronics, home entertainment, and appliances at competitive prices. We provide outstanding value, leading brands, and superior service throughout our extensive store network, online platforms, and commercial divisions.

Why Work with JB Hi-Fi Group?

• Engage in a dynamic and stimulating workplace that values diversity, creativity, and fresh ideas.
• Receive competitive pay acknowledging your efforts, potentially including generous sales commissions and attractive incentives.
• Benefit from career advancement opportunities and comprehensive training across our diverse brands.
• Enjoy great employee discounts, including VIP supplier promotions.
• Access 12 weeks paid parental leave for eligible primary carers and embrace flexible, hybrid working arrangements where applicable.
• Utilize our Employee Assistance Program offering counseling and wellbeing support for you and your family.
• Contribute to community initiatives via our workplace giving program that has raised millions for charity partners.
• Join our sustainability mission aiming for net zero carbon emissions by 2030, with ongoing improvements in waste reduction and recycling.

Position Overview: Transport Execution Coordinator

This role is responsible for managing all bulky item deliveries to customers and stores, maintaining full visibility of last-mile logistics activities. You will oversee the movement of bulky items, handle carrier management, address customer service inquiries, support delivery personnel, and resolve complaints efficiently and courteously.

Key Responsibilities

• Implement and uphold Standard Operating Procedures (SOPs) to maintain a clean, safe work environment.
• Support carrier management by enhancing skills, ensuring KPI adherence, and preparing regular reports (daily, weekly, monthly).
• Collaborate with stores, customer service, and carriers to promptly resolve delivery-related issues.
• Monitor orders closely and inform customers quickly about any delays or issues.
• Coordinate with the warehouse team to correct inventory or shipment discrepancies.
• Maintain strong relationships with the Customer Service team by responding promptly and professionally to customer requests.

Working Hours

This role operates on a Tuesday to Saturday schedule, from 7:00 AM to 3:00 PM.

Qualifications and Requirements

• At least 2 years of experience in logistics is preferred.
• Experience within retail and e-commerce sectors is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with warehouse or logistics software such as Oracle, SAP, or AS400.
• Availability to work the specified Tuesday to Saturday roster and hours.

Additional Information

If this opportunity interests you, please submit your resume. Confidentiality in handling applications is assured. Our company is devoted to fostering an inclusive and diverse work environment and encourages candidates to apply even if not all criteria are met.