- Experience
- 6+ yrs
- Salary
- INR 600,000 – INR 1,200,000 / year
- Openings
- 1
- Posted
- 13 minutes ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to candidates with any graduate degree.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking an experienced Training Manager to lead the training strategy and delivery for Telecom-based processes at Tech Mahindra. This role involves designing, implementing, and refining training programs tailored to organizational goals and client requirements.
Key Responsibilities
- Develop and continually enhance training programs aligned with business objectives.
- Oversee the full spectrum of New Hire Training (NHT) across all designated programs.
- Implement targeted floor training initiatives based on Training Needs Identification (TNI) and analyze performance trends for improvement.
- Track and improve post-training effectiveness through data-driven intervention strategies.
- Create frameworks to evaluate knowledge retention, learner achievements, and the overall business impact of training.
- Manage the Knowledge Management system, including assessments, Process Knowledge Tests (PKTs), certifications, and validation processes.
- Lead and mentor a team of trainers and training leaders through coaching sessions, performance assessments, and capability development programs.
- Serve as the primary training liaison in internal and client meetings, collaborating with stakeholders in Operations, Quality, Workforce Management, and Client teams to synchronize training objectives.
- Prepare and deliver training dashboards, scorecards, and analytical performance reports.
- Champion Six Sigma, Lean, and process improvement initiatives to enhance capabilities, improve operational efficiency, and reduce costs.
Qualifications & Experience
- Graduate in any discipline.
- Preferred certifications in Learning & Development, Instructional Design, Training Management, or related areas.
- Minimum of 6 years in training roles, with at least 3 years managing training teams in BPO, Contact Center, Telecommunications, or Customer Service sectors.
Skills & Competencies
- Superior communication, presentation, and facilitation skills.
- Strong coaching, mentoring, and people management capabilities.
Additional Information
- Experience specifically in the Telecom domain is advantageous.
- Immediate joining preferred; candidates with up to 30 days notice are considered.
Minimum education
Bachelor's Degree
Skills
How they work
Communication
Teamwork & Collaboration
Leadership
Decision Making