Trade Zone Supervisor

About the Role

Mitre 10 Waihi is a family-run local business committed to providing quality products, excellent value, and expert advice to support DIY enthusiasts. We are seeking a Trade Supervisor to lead our trade team, overseeing daily operations and ensuring outstanding service for trade customers. This role demands hands-on leadership, strong organizational skills, deep product knowledge, and team management capabilities.

Working Hours

This is a full-time position requiring 39.5 hours weekly from Sunday to Thursday.

Key Responsibilities

• Inspire and manage the trade team to meet sales goals and departmental targets.
• Organize and coordinate team schedules to guarantee smooth daily functioning and adequate coverage.
• Provide expert guidance and assistance to trade customers to ensure a superior in-store experience.
• Maintain high standards in product presentation, stock levels, and merchandising.
• Assist with inventory management and support operational needs.
• Enforce compliance with all health and safety policies and procedures.
• Serve as an essential communication bridge between trade staff and store management.

Essential Core Competencies

• Customer-Focused Leadership: Demonstrate a strong dedication to excellent customer service while aligning with business objectives.
• Leadership & Communication: Proven experience in team leadership, performance management, and fostering engagement.
• Trade Industry Knowledge: Preferably experienced in hardware, building supplies, timber, tools, or a related sector; however, leadership skills take precedence.
• Commercial Awareness: Comfortable assisting in sales, stock control, and inventory oversight.
• Health & Safety Commitment: Proactive attitude toward maintaining a safe workplace environment.
• Licensing Requirements: Must have a valid New Zealand Full Class 1 driver's license; forklift license is advantageous.

Benefits

• Competitive pay package.
• Continuous training and opportunities for career advancement.
• Generous employee discounts.
• Access to corporate discounts through Mitre 10’s Perks App.
• Employee perks including a Birthday Day Off, trauma insurance, and bonus schemes.

Additional Information

We prioritize a safe work environment; consequently, candidates are required to complete a pre-employment drug and alcohol test. Our recruitment timelines may vary due to the dynamic nature of our hiring process.

If you are a passionate leader interested in creating high-performance teams and delivering exceptional customer service within a community-focused enterprise, we invite you to apply. Be part of a locally owned firm where your impact is valued.