Telecaller

About AD's Digital Business Solutions

AD's Digital Business Solutions offers innovative digital tools aimed at enhancing operational efficiency and supporting growth for schools and businesses. Their services include School ERP Software, Business CRM, Website Development, SEO, Meta Ads, Social Media Management, and Business Automation, all designed to improve online presence and streamline business processes.

Role Overview

The Telecaller position is a full-time on-site role located in Bhopal. The individual will be responsible for making outbound and receiving inbound calls to introduce the company's digital products and services such as ERP, CRM, and digital marketing solutions. Key duties involve generating qualified leads, maintaining accurate call logs, updating client information in internal systems, and facilitating lead progression by arranging meetings or demos for sales teams.

Responsibilities

• Conduct outbound and receive inbound calls to present company offerings.
• Maintain detailed records of calls and update customer data within internal CRM systems.
• Follow up on potential leads and set appointments or demonstrations for the sales team.
• Address client queries, provide clear product information, and adhere to company call scripts and guidelines.
• Collaborate with team members to achieve daily and weekly call and conversion objectives.
• Maintain professional and courteous communication at all times.

Candidate Profile and Qualifications

• Strong verbal communication skills, active listening, and confident telephone demeanor.
• Basic understanding of sales techniques including lead generation, objection handling, and relationship management.
• Proficient with computers and office tools, including CRM software, call tracking systems, and spreadsheets.
• Effective time management and organizational skills to meet call targets, follow-up schedules, and ensure accurate record maintenance.
• Minimum educational qualification of high school diploma; prior experience in telecalling, telesales, or customer support is a plus.
• Fluency in Hindi and English; polite, persuasive communication style; ability to work effectively within a team in an office setting.