Technical Account Manager

About the Role

The Technical Account Manager at Varonis serves as the principal liaison for customers, acting as the frontline defense for safeguarding data. This role demands a proactive and motivated individual dedicated to continuous learning and equipped with strong technical knowledge alongside excellent customer service capabilities.

Key Responsibilities

• Protect customer data from internal threats, cyber-attacks, and breaches of policy.
• Facilitate onboarding of clients to Varonis platforms and provide continual support to maximize platform value.
• Maintain customer success through routine health assessments, hands-on training, and sharing industry best practices.
• Conduct quarterly business reviews and risk assessments for customers.
• Collaborate with Sales to identify and promote upsell opportunities.
• Stay updated on newly released Varonis products and deepen expertise in customers' specific security environments.
• Assist Account Managers and Sales Engineers in recognizing renewal risks and contribute to solutions ensuring contract renewals.
• Act as the primary technical contact supporting internal teams such as support and engineering.
• Represent customer interests within Varonis, ensuring feedback is captured and evaluated appropriately.
• Engage with diverse customer stakeholders, including infrastructure, cloud, privacy & compliance, security, incident response teams, and executive leadership.
• Promptly identify, analyze, and resolve technical issues, coordinating as needed with internal teams; escalate concerns to management when necessary.
• Develop knowledge base articles to document findings and facilitate knowledge sharing both internally and with clients.

Experience and Qualifications

• Bachelor's Degree or comparable professional experience.
• Minimum of four years in client-facing roles within cloud computing, cybersecurity, or data security and privacy sectors.
• Proficiency working with Windows operating systems.
• Understanding of enterprise IT infrastructures, cloud environments, and security technologies.
• Exceptional customer service aptitude with ability to establish technical rapport swiftly.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills and a commitment to client success.
• Ability to thrive in team settings and sales-driven environments.
• Strong analytical and creative problem-solving proficiencies.
• Willingness to travel up to 25% of the time.

Additional Information

Varonis promotes an inclusive workplace, offering equal employment opportunities regardless of race, color, religion, gender, national origin, disability, veteran status, or other protected categories.

Explore Varonis culture on social media to gain further insight.