Technical Account Manager

About Ambient.ai

Ambient.ai leads the innovative field of Agentic Physical Security. Utilizing the Ambient Pulsar platform, a pioneering Vision-Language Model tailored for physical security, Ambient.ai enhances existing security infrastructures by uniting surveillance, access control, threat evaluation, response, and investigative processes through intelligent, continuous reasoning. This technology markedly reduces false alarms by 95%, accelerates investigations twentyfold, and improves response times by a factor of ten. Supported by investors such as Andreessen Horowitz and Y Combinator since its founding in 2017, Ambient.ai has rapidly expanded by doubling its Annual Recurring Revenue in fiscal year 2026 and collaborating with prestigious clients including Cisco, ServiceNow, TikTok, and Bayer.

Role Overview

The Technical Account Manager (TAM) at Ambient.ai will oversee the customer success journey from contract finalization through adoption and operational integration for large enterprise clients. This role blends customer success with technical support, focusing on retention, adoption, and expansion by serving as the key liaison between Ambient's AI platform and the clients' security, IT, and operational teams. The TAM manages onboarding, deployment, training, and ongoing operational support, translating platform capabilities into tangible business outcomes. Travel of up to 30% may be required.

Responsibilities

• Manage customer outcomes from post-sale implementation through adoption, renewal, and growth phases.
• Guide clients through deployment, onboarding, testing, training, and operational launch processes.
• Collaborate with stakeholders across security, IT, operations, and leadership to establish goals and measurable success benchmarks.
• Build expertise in the Ambient.ai platform and assist clients in effectively utilizing it within their environments.
• Handle technical and operational complexities by deconstructing ambiguous challenges and fostering cross-team coordination.
• Establish and maintain trusted relationships with both daily platform users and executive stakeholders.
• Collect customer insights to inform product development and business process advancements.
• Identify opportunities to enhance customer impact and expand partnerships over time.

Requirements

• Minimum of seven years’ experience in roles such as Technical Account Management, Solutions Engineering, Customer Success, or Field Engineering supporting complex enterprise technologies.
• Proven ability to manage multi-stakeholder programs or enterprise deployments.
• Capacity to rapidly learn intricate, customizable technologies and comprehend how various systems, teams, and workflows interconnect.
• Customer-oriented communication style combining structure, urgency, and relationship building.
• Strong problem-solving aptitude and good judgment in fast-paced or uncertain environments.
• Excellent verbal and written communication skills.
• High levels of ownership, adaptability, and consistency in follow-through.

Preferred Qualifications

• Experience in enterprise SaaS, security technologies, or operationally complex settings.
• Background in networking, infrastructure, systems integration, or AI-enhanced products.
• Experience in consulting or transformation roles involving structured problem-solving and executive communication.

Success Factors

• Ability to expand beyond basic product knowledge and develop substantive technical expertise in a sophisticated system.
• Proven account leadership skills to drive initiatives, align stakeholders, and maintain program progress.
• Keen aptitude for comprehending nuanced platforms and leveraging that understanding to generate meaningful client outcomes.

Compensation and Benefits

• Competitive base salary ranging from $150,000 to $165,000 per year, with equity and bonus opportunities.
• Full health and welfare benefits including medical, dental, vision, life insurance, employee assistance programs, legal support, and 401k plan.
• Flexible paid time off policies including winter break between Christmas and New Year.
• Provision of latest technology equipment and company merchandise.
• Engaging opportunities for social connection with coworkers and access to company-sponsored activities.

Equal Opportunity Statement

Ambient.ai is committed to equal employment opportunity without discrimination on any legally protected basis. It participates in E-Verify and fosters an inclusive work environment for individuals of diverse backgrounds and identities.