Support Services Manager - Human Resources

About the Role

We seek a Support Services Manager specialized in Human Resources to lead and streamline HR support operations. This role involves collaborating with internal teams and external vendors to maintain smooth daily processes, managing vendor relationships, invoice oversight, and assisting in various HR operational and administrative tasks to foster an organized, efficient workplace.

Key Responsibilities

• Manage and ensure the efficiency of HR support services across departments.
• Oversee daily operations in accordance with organizational policies and procedures.
• Maintain vendor relationships guaranteeing service quality and adherence to contracts.
• Review and verify supplier invoices for compliance prior to processing.
• Collaborate with Finance for invoice processing and payment coordination.
• Keep comprehensive records and status reports on payments and invoices.
• Facilitate HR operational activities including workplace readiness and facility coordination.
• Support organization of internal meetings, employee engagement events, and related initiatives.
• Prepare performance and activity reports on support services periodically.
• Identify operational issues and suggest improvements to enhance processes.
• Work closely with HR, Finance, and other stakeholders to advance projects and business goals.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Human Resources, or relevant discipline.
• 2 to 4 years experience in support services, operations, or administration roles.
• Basic knowledge of financial processes focusing on invoice handling and payment procedures.
• Strong organizational abilities with keen attention to detail and follow-through.
• Effective communication and stakeholder engagement skills.
• Proficient in Microsoft Office, notably Excel and Outlook.

Preferred Skills

• Competency in handling multiple priorities within dynamic environments.
• Proactive problem-solving skills with a solution-oriented mindset.
• Excellent interpersonal and collaboration skills fostering teamwork.