Support Coordinator

About the Role

Become a part of an important community initiative dedicated to assisting vulnerable individuals recovering from suicide attempts. This full-time, permanent position is located in Cairns North, Queensland, within the The Way Back Support Service (TWBSS), which provides compassionate, practical after-care for people discharged from hospital following such crises. The goal is to lower suicide risk through coordinated, person-focused support fostering safety, hope, and connection.

As a Support Coordinator, you will collaborate with individuals and their families referred by North Queensland Primary Health Network (NQPHN) and Cairns and Hinterland Hospital and Health Service (C&HHHS), delivering non-clinical, recovery-centered assistance during the critical first three months after a suicide attempt.

Key Responsibilities

• Offer recovery-focused, non-clinical support in the immediate post-suicide attempt period.
• Develop and apply tailored safety and support plans for participants.
• Coordinate care and link individuals to vital community and clinical services.
• Encourage social connectivity and empower engagement in personal recovery journeys.
• Travel extensively within the Cairns and Hinterland community to fulfil duties.

Candidate Profile

You should be compassionate, proactive, and confident in engaging with individuals undergoing mental health crises, aiding them in navigating available supports. A sound understanding of suicide prevention and mental health recovery is essential, alongside strong interpersonal communication skills and the capacity to work autonomously and collaboratively.

Required Experience and Qualifications

• Proven experience working with people facing mental health issues or suicide risk.
• Relevant qualifications or equivalent experience in supporting individuals with mental health conditions.
• Knowledge of recovery and strengths-based principles.
• Valid Australian work rights, National Police Records Check, Blue and Yellow Cards.
• Driver's license with willingness to travel within the region.
• Completion of the NDIS Worker Orientation Module Certificate (Quality Safety and You).

Employment Details and Benefits

• Remuneration at SCHADS Level 4B ($46.70 to $50.25 per hour) plus salary packaging options and leave loading.
• Salary packaging benefits allowing pre-tax spending on expenses such as rent, mortgage, and car leasing (up to $15,899).
• Meal and entertainment allowance via salary packaging up to $2,650 per annum.
• 17.5% leave loading on annual leave.
• Paid parental leave following 12 months of continuous employment.
• Paid cultural leave where applicable.
• Access to Employee Assistance Program for employee and family support.

Organizational Culture and Commitments

Wellways fosters a purposeful and inclusive workplace where all employees are respected, diversity is valued, and social inclusion is actively promoted. The organization prioritizes safety and inclusivity for LGBTIQ+ and First Nations communities and is fully committed to reconciliation and lived experience in mental health.

Applicants from Aboriginal and Torres Strait Islander backgrounds, individuals with lived mental health or disability experience, and those identifying as LGBTIQA+ are strongly encouraged to apply. A thorough screening process is conducted for all applicants to ensure safeguarding of children and vulnerable groups.

Additional Information and Application Process

This community-centric role demands travel within the Cairns and Hinterland districts. To apply, submit your resume and cover letter demonstrating your relevant experience and what you would bring to this impactful position. The vacancy may close prior to the listed deadline upon successful appointment.

Applications close on September 4, 2026.