Store Manager

About the Role

Join the leading Apple Premium Reseller in Africa by becoming the Store Manager at iStore in Tanzania. This role focuses on directing daily store operations, achieving sales goals, and ensuring an exceptional customer experience aligned with Apple's renowned standards. You will lead a dedicated team, manage store processes, and maintain a strong brand presence.

Key Duties

• Provide leadership, mentorship, and development opportunities to store personnel to enhance performance.
• Consistently meet or surpass sales units, financial objectives, and developmental milestones.
• Maintain comprehensive knowledge of Apple products and solutions to position the store as the ultimate destination for Apple enthusiasts.
• Oversee all in-store activities including staffing, inventory management, merchandising, and customer service quality.
• Work collaboratively with regional and head office teams for seamless operations.
• Monitor store metrics, analyze trends, and gather customer insights to inform strategies.
• Ensure impeccable visual merchandising and uphold brand standards throughout the store.
• Champion operational excellence and implement continuous improvements.

Qualifications and Experience

• Completed Form Four (O-Level) or Form Six (A-Level); tertiary education is a plus.
• At least 5 years of leadership experience managing large teams in a complex, fast-paced retail setting with high turnover.
• Strong capabilities in leadership and matrix management to foster cross-department collaboration.
• Excellent communication and interpersonal skills to engage various stakeholders.
• Ability to thrive in an agile, dynamic environment while maintaining strategic focus.
• Proven success in hitting sales targets and successfully delivering excellent customer service.
• Solid skills in operations and reporting, leveraging data to guide decisions.

Why Join Us?

• Be part of a globally recognized premium brand.
• Opportunities for career advancement in a forward-thinking and supportive atmosphere.
• Lead a passionate team driven by excellence.
• Work in a retail environment that inspires, educates, and elevates beyond traditional sales.