Spa Therapist

About The Role

Moss Spa, part of the Sudima Queenstown Five Mile complex, is seeking an enthusiastic and client-focused Spa Therapist to deliver exceptional spa experiences. This full-time role requires a minimum commitment of 30 hours per week, including weekends, and offers an hourly wage of $30.

Key Responsibilities

• Provide a wide range of spa treatments such as body therapies, massages, facials, waxing, manicures, and pedicures in a safe, professional, and comfortable environment.
• Maintain flexibility to work across weekdays, weekends, and public holidays.
• Deliver outstanding customer service to all spa guests.
• Manage and upkeep equipment and maintain an inventory of product samples.
• Ensure the accuracy and currency of the client database and records.
• Keep treatment rooms clean, organized, and fully stocked.
• Recommend and promote retail products and additional spa services to guests.
• Adhere to hygiene protocols and health and safety regulations.
• Stay informed about industry best practices and emerging market trends.
• Handle appointment bookings, client communications, and maintain client records diligently.

Candidate Profile

• Holds a New Zealand Qualifications Framework (NZQF) Level 4 certification (ANZCO Skill Level 3) or possesses a minimum of three years relevant spa therapy experience.
• Preferably qualified with CIBTAC or ITEC certifications or their equivalents.
• Proven background as a spa therapist with practical experience.
• Strong passion for spa services and luxury treatments.
• Experience performing massages, manicures, pedicures, waxing, and face/body therapies.
• Sales experience will be viewed as an advantage.
• Excellent English communication skills, both verbal and written.
• Effective team player with strong communication abilities and a positive disposition.
• Basic proficiency with computer systems.

Employee Benefits

• Discounts at hotels, restaurants, and spas within the company's network.
• Special rates for staff, family, and friends at affiliated hotels.
• Complimentary onsite parking availability.
• Participation in employee reward and recognition events.
• Service and anniversary gifts and other benefits.
• Access to wellbeing initiatives including health insurance discounts.
• Paid training opportunities and personalized Employee Development Plans.
• Support for gaining NZQA qualifications and access to an internal digital learning platform.
• Free life insurance, digital will services, and medical consultation via Best Doctors after three months of employment.

Organizational Culture

Sudima Hotels, operated by Hind Management, promotes a culture valuing every individual and encourages teamwork, integrity, and respect. Recognized as an Inclusive Workplace, employees enjoy a welcoming and supportive environment.

Diversity and Inclusion

The employer embraces diversity and inclusion, welcoming candidates from varied backgrounds, including those with disabilities and neurodivergence. Assistance for application access needs is available via phone or email.

Values

We care (E manawanui ana tātou)
We work together (Ka mahi tahi tātou)
We do the right thing (Ka whai tātou i te tika)
We are all valued (He kura te tangata)