Software Configuration Coordinator

About the Role and Company

At EY, you have the opportunity to develop a career tailored to your individuality, supported by a global network, inclusive environment, and advanced technologies. EY values your distinct perspective to enhance the organization and contribute to creating a better working world.

Role Overview

The Software Configuration Coordinator is responsible for planning, coordinating, and governing software changes and deployments throughout the enterprise SAP landscape. The position ensures that changes are executed in a controlled, compliant, and risk-aware manner by collaborating with development, Basis, enhancement, testing, and release teams. This role is process-intensive and demands expertise with SAP Solution Manager tools and SAP Transport Management System (STMS) to maintain system integrity and facilitate timely, quality releases.

Key Responsibilities

• Organize and govern software releases and transport activities across the SAP environment
• Oversee complete Change Request Management (ChaRM) processes
• Analyze and resolve transport conflicts and retrofit challenges before production deployment
• Ensure compliance with release, change, and transport management policies
• Coordinate with global and cross-functional teams (Basis, Development, Testing, Business) to confirm readiness for releases
• Track dependencies between SAP modules to mitigate associated risks
• Keep solution and release documentation accurate and current
• Support governance meetings by delivering release updates, risk evaluations, and impact reports
• Enforce adherence to processes while ensuring prompt delivery of business changes

Required Skills and Experience

• 6 to 10 years of relevant professional experience
• Thorough understanding of the Software Development Life Cycle (SDLC)
• Practical experience with SAP Solution Manager components including ChaRM, Enhanced Retrofits, Focused Build, and Solution Documentation
• Competence with SAP Transport Management System (STMS)
• Experience using IT Service Management platforms such as ServiceNow
• Knowledgeable in ITIL practices covering Service, Change, and Release Management
• Demonstrated capability to lead and influence cross-location, cross-functional teams
• Strong analytical thinking, problem-solving aptitude, and sound decision-making skills
• Adept at handling multiple concurrent releases and priorities with effective organization and clear communication
• Proficient in business English communication

Behavioral and Professional Competencies

• Detail-oriented and quality-conscious with a systematic approach to process adherence and improvement
• Effective in managing distributed teams, coordinating work across time zones, and timely risk escalation
• Excellent at building and maintaining stakeholder relationships through strong communication
• Flexible to shifting priorities, capable of re-planning tasks and maintaining delivery excellence
• Standard working hours are 8:00 a.m. to 5:00 p.m. EST, with occasional need for flexible hours depending on business demands

Importance of the Role

This position is vital for ensuring system stability during frequent release cycles, enabling prompt deployment of critical fixes and enhancements, and minimizing release risk by implementing structured, repeatable processes. Absence of this role can lead to delays in releases, increased defects, higher operational risks, and excessive dependence on existing personnel.

About EY

EY aims to build a better working world by helping clients, employees, and society achieve lasting value and trust within financial markets. Leveraging data and technology, EY's diverse teams operate across over 150 countries, delivering assurance, consultation, law, strategy, tax, and transaction services. These teams engage in insightful inquiries to address complex global challenges.