Shipping and Receiving Coordinator

Role Overview

The Shipping and Receiving Coordinator will oversee daily cross-border shipment activities, ensuring smooth operations from inbound to outbound processes. This position entails managing teams, coordinating with clients, and collaborating with multiple internal departments to maintain high service standards and efficient parcel handling.

Key Responsibilities

• Supervise and allocate daily assignments to the Cross Border Operation Assistants.
• Manage inbound and outbound shipment workflows, including customs clearance and compliance with duty-related regulations.
• Ensure proper processing of COD collections and parcels requiring permits.
• Track and verify shipment status to ensure accurate throughput for inbound and outbound parcels.
• Act as the primary liaison for Cross Border inbound and return shipments, maintaining consistent client communication.
• Provide clients with daily updates regarding acceptance volumes, addressing any anomalies promptly.
• Communicate parcel statuses with attention to unique cases and swiftly manage damaged parcels with timely updates.
• Oversee the complete parcel lifecycle from acceptance to resolution and report on quantity performance metrics.
• Contribute to continuous process improvement by identifying patterns of issues and facilitating coordination across departments to resolve them.
• Collaborate closely with operations, customer service, and fleet teams to track parcel statuses and ensure issue resolution.
• Facilitate cross-departmental communication to uphold service excellence.

Qualifications and Experience

• Possess at least a Certificate, Diploma, or Degree in Logistics, Supply Chain, Business Administration, Management, or related fields.
• Have 2 to 3 years of experience in cross border operations, logistics, or shipping roles.
• Familiarity with customs clearance, duty processes, and permit management is advantageous.
• Excellent command of English; proficiency in Mandarin is a plus.
• Skilled in Microsoft Office applications; knowledge of WMS or CRM systems is preferred.
• Able to multitask, prioritize duties effectively, and perform in a dynamic, fast-paced environment.
• Detail-oriented with strong problem-solving skills and a proactive approach.

Core Competencies

• Meticulous attention to detail to ensure accuracy in documentation, reporting, and case handling.
• Strong communication and interpersonal skills for engaging with customers and internal teams effectively.
• Customer-oriented mindset focused on maintaining superior service quality and satisfaction.
• Collaborative teamwork skills to work effectively with colleagues and various departments.
• Problem-solving capability to analyze challenges, implement corrective measures, and prevent recurrence.