Shift Supervisor

Overview

The Shift Supervisor position focuses on managing daily team member activities during shifts to uphold high standards related to personnel, product quality, cleanliness, and delivering an exceptional guest experience.

Key Duties

People Management

• Lead by example, emphasizing respect towards every team member and guest.
• Address any immediate issues arising during the shift.
• Offer continuous and clear guidance to team members.
• Foster an engaging and motivating work atmosphere aligned with achieving goals.
• Conduct training, orientation, and supervision of new team members.
• Communicate team performance feedback to the Store Manager.
• Ensure adequate team coverage and demonstrate leadership by working in various roles during busy times to sustain excellent service.

Hospitality Management

• Model guest-first behavior and support positive hospitality practices among staff.
• Respond to guest inquiries warmly with appropriate urgency.
• Manage guest complaints promptly, converting negative experiences into positive outcomes.

Operations Management

• Adhere to and enforce all operational standards of Tim Hortons.
• Ensure correct merchandising and stocking of products and packaging.
• Manage cash handling procedures during the shift.
• Maintain operational efficiency utilizing work schedules.
• Supervise completion of primary and secondary duties by team.
• Verify compliance with store policies such as cash handling, breaks, and food safety.
• Stay informed on product launches, promotions and discount programs.
• Support the Store Manager in driving sales during the shift.
• Complete all necessary shift records including waste logs, managerial walk-throughs, and checklists.
• Report escalations or issues promptly to superiors.

Health & Safety

• Understand and comply with safe work practices and procedures.
• Use personal protective equipment as required.
• Report injuries, unsafe conditions, or policy breaches to management.
• Avoid operating equipment or working in ways that could cause harm.
• Ensure health and safety protocols and reporting are followed each shift.

Cashiering

• Oversee operational status of store technical equipment.
• Verify cash amounts in tills at shift start for accuracy and sufficient change.
• Accept payments by cash, card, vouchers, or automatic debit as needed.
• Issue correct receipts, refunds, or change promptly.
• Maintain clean and orderly checkout stations.