Service Delivery Associate - Payroll

About Rivermate and Role Overview

Rivermate operates as an Employer of Record (EOR) service under the global Hightekers Group umbrella, enabling companies to employ and pay talent in over 180 countries without establishing local branches. With extensive experience, multiple entities, and a global partner network, Rivermate ensures compliance with local labor laws, delivering secure and reliable payroll services worldwide. As a Service Delivery Associate, your key mission is to ensure precise and compliant payroll management across borders, facilitating timely and accurate payment to all consultants and employees.

Key Responsibilities

• Oversee and execute payroll processing cycles for employees engaged under the EOR model.
• Gather, verify, and submit monthly payroll inputs from multiple countries efficiently.
• Collaborate closely with external payroll providers and internal teams including Finance, HR, and Legal.
• Provide payroll documents such as payslips, reports, and invoices with high accuracy and professionalism.
• Identify payroll-related issues, escalate obstacles when necessary, and suggest enhancements to streamline payroll delivery.

Required Qualifications and Experience

• A minimum of 2 to 3 years experience in payroll operations, preferably handling multi-country or outsourced payroll systems within an EOR environment.
• In-depth knowledge of monthly payroll cycles, reconciliations, and vendor management.
• Familiarity with tax and labor compliance for countries like Spain, France, the United Kingdom, or the Netherlands is highly advantageous.
• A proactive approach with strong ownership, meticulous attention to detail, and a commitment to improving standard operating procedures.
• A Bachelor's degree in Finance, Accounting, Business Administration, Human Resources, or a related discipline; certifications in payroll or HR administration are a plus.
• Proficiency in Google Workspace, Excel or Google Sheets, and payroll/HR software systems such as ADP, A3, SAGE, Lucca, or similar tools, in addition to project and documentation management platforms.
• Fluency in English, both written and spoken, is essential; knowledge of French is considered a significant advantage.

Benefits and Perks

• Full entitlement to legally mandated annual paid leave and local public holidays in your employment country to promote work-life balance.
• Flexible Work From Abroad policy, allowing remote work abroad for up to 20 office days per calendar year, with office days defined by a standard 3-day in-office schedule.
• Access to continuous professional development via a dedicated learning platform and corporate-sponsored training budgets.
• Employee referral incentives awarding cash bonuses for successful external candidate recommendations.
• Private corporate health insurance coverage effective after completing one year of service.

Additional Information

The role is managed by Priya Chinappen, Service Delivery Team Lead. The annual total remuneration range is approximately 50,000 to 60,000 Mauritian Rupees. Candidates applying should be proficient in English and preferably based in Mauritius, with remote working arrangements. Hightekers values mindset and potential alongside skills, welcoming applications even if all criteria are not fully met. Privacy for candidates is a priority with a formal Candidate Privacy Notice available.