Service Associate

About the Role

Begin or progress your professional journey at Citi, a leading global bank offering opportunities to develop skills and contribute meaningfully. The Service Associate role supports customer service functions by ensuring adherence to company policies, delivering excellent client experiences, and resolving inquiries effectively.

Key Responsibilities

• Administer compliance procedures and maintain control systems for the business review department.
• Monitor, investigate, and respond to compliance-related questions across all product lines.
• Ensure the accuracy and reliability of research and compliance guidance provided to the sales team.
• Develop and update reports and procedural documentation as necessary.
• Prepare verbal and written compliance program reports for senior leadership, highlighting issues, trends, and concerns.
• Support the management and sales teams by driving implementation of recommended changes and process improvements.
• Collaborate with team members and other departments to meet customer service goals effectively.
• Deliver exceptional client service that meets their needs, measured by specific performance metrics.
• Assess and manage risks prudently when making business decisions to protect Citi's reputation, clients, and assets, ensuring full compliance with laws, policies, and ethical standards. Promptly escalate and report any control issues transparently.

Qualifications and Skills

• Previous relevant experience is advantageous but not mandatory.
• Competent in verbal and written communication.
• Strong influencing and relationship management capabilities.
• Proven creativity and problem-solving skills.
• Bachelor's degree or equivalent experience is required.

Additional Information

This position is part of the Customer Service job family and specifically falls within the Service role category. Citi promotes equality in employment and ensures all qualified individuals receive consideration without bias. The company supports people with disabilities through reasonable accommodations during the application process. Additional job-related responsibilities may be assigned as necessary.