Server Support Engineer

About the Company

GVK Emergency Management and Research Institute (GVK EMRI) operates the
2108 Emergency Service
20, a comprehensive and complimentary emergency response system that manages medical, police, and fire emergencies through advanced call response centers. It functions as a Public Private Partnership (PPP).

Job Responsibilities

• Install and uninstall servers including rack setup, cabling, labeling, and physical verification within the data center environment.
• Handle hardware assembly and replace malfunctioning components such as motherboards, power supplies, NIC cards, RAID controllers, hard drives (HDD/SSD), and cooling fans on server platforms including Intel, Dell, HP, and Lenovo.
• Diagnose hardware faults using respective vendor diagnostics and management tools like LED indicators, iDRAC, iLO, IMM consoles, as well as physical hardware inspection.
• Maintain detailed records of hardware inventory, serial numbers, and data center rack configurations.
• Set up and troubleshoot RAID configurations (RAID 0/1/5/6/10), manage disk partitioning, filesystem creation, and validate deployments.
• Replace defective disks promptly and ensure RAID rebuilds are completed with minimal service interruption.
• Perform firmware upgrades on servers and components, including BIOS, iDRAC/iLO, RAID and NIC firmware, following formal maintenance procedures and validation checklists.
• Install and manage Linux and Windows Server operating systems on physical hardware, troubleshoot OS boot issues, driver problems, storage detection, service management, performance optimization, and patching.
• Administer user accounts, permissions, system services, and baseline security hardening in line with company standards.
• Understand and configure IPv4 networking concepts including public/private addressing, subnetting, gateways, VLANs, and static IP setup on Linux distributions.
• Verify network connectivity and resolve issues related to DNS, routing, gateways, and port accessibility.
• Use Linux package management tools for installation and updating of software packages, manage services effectively via start/stop/restart commands.
• Utilize SSH, PuTTY, and RDP for remote server administration and troubleshooting.
• Operate out-of-band management utilities for diagnostics and recovery as applicable.

Preferred Qualifications

• Experience supporting workloads in cloud or data center environments.
• Familiarity with remote management interfaces like iDRAC and iLO.
• Knowledge of server hardening, patch management, and writing operational documentation such as SOPs.