Senior Product Manager

About Bettermode

Bettermode provides a customer community platform enabling companies to create branded community sites such as forums, Q&A, knowledge bases, and product feedback boards integrated with their products, help centers, and CRM systems. Leading enterprises like Lenovo and Mercedes-Benz alongside developer platforms like Webflow and Xano utilize Bettermode to connect with millions of users daily. Backed by top-tier investors, Bettermode is pioneering AI-powered enhancements to automate community operations like moderation and tagging, transforming community data into actionable intelligence that integrates with marketing, support, product, and CRM workflows.

Role Overview

The Senior Product Manager role involves spearheading strategy and delivery of critical features within our B2B SaaS platform. The position focuses on driving AI integration to boost product team productivity and evolve our offerings. The role supports a hybrid work model in Toronto (3 days in-office for GTA residents) or fully remote for others across Canada.

Key Responsibilities

• Lead the product roadmap for significant product areas emphasizing impactful customer features.
• Collaborate with engineering, design, and go-to-market teams to set product strategies and detailed specifications.
• Oversee the complete product lifecycle: launching, measuring success, and iterating based on direct feedback and analytics.
• Perform user research, competitor and market analyses, and data-driven decision-making to guide product priorities.
• Work cross-functionally with multiple teams including engineering, design, marketing, sales, and customer success to ensure robust product rollout and adoption.
• Champion and refine internal AI tools to enhance product management, including AI-assisted specification generation, automated insight systems synthesizing market and user data, and workflow automation connecting tools like Notion, Slack, Figma, and CRM.

Required Qualifications

• Over 5 years of product management experience in B2B SaaS environments with proven delivery of customer-facing products.
• Strong technical comprehension—capable of reading code, understanding system designs, and collaborating with engineers effectively.
• Knowledgeable about AI technologies, LLM applications, prompt engineering, and retrieval-augmented generation (RAG) principles.
• Demonstrated ability to manage products end-to-end, from ideation through development to launch and iteration.
• Excellent interpersonal and communication skills facilitating teamwork across technical and business teams.
• Proficiency with SQL and analytics tools, utilizing data to inform product choices.
• Proactive and entrepreneurial approach suited to dynamic, ambiguous, and fast-moving environments.

Preferred Expertise

• Experience using Claude Code, Cursor, or workflow automation platforms like Zapier or Make.
• Personal or professional projects showcasing technical prowess with AI.
• Background working on internal tools or platform products that enhance team productivity.

Why Join Bettermode?

• Direct impact by shaping customer-facing products and embedding cutting-edge AI within product workflows.
• A compact, highly skilled team focused on efficiency and speed.
• Work at the frontier of AI integration in product management.
• Clear career growth opportunities with influence over product leadership.

Additional Information

• This is a new role within the company.
• Compensation ranges from CA$160,000 to CA$180,000 annually.
• Use of Large Language Models (LLMs) may be part of the hiring evaluation process.

Benefits

• Competitive, location-based salary with annual reviews for professional growth.
• Comprehensive Canadian health coverage including dental and vision starting day one, extending to family members.
• Unlimited paid time off, paid parental leave, and bereavement support.
• Provision of devices or access to an interest-free hardware upgrade stipend.
• Monthly stipend for technology and tools enhancement.
• Convenient downtown Toronto office with daily shuttle service and various amenities.
• A diverse, global team culture supporting individual success.