Retail Store Manager

About The Works

The Works Stores Ltd inspires reading, learning, creativity, and play by offering a wide variety of products beyond toys, books, and art supplies. Their mission is to unlock imagination and make creativity accessible to everyone through exceptional customer interactions and well-run store environments.

Role Overview

As a Retail Store Manager based in Limerick, County Limerick, Ireland, you will lead the store to thrive by motivating and developing your team, driving commercial success, and ensuring an engaging and welcoming shopping experience. Your responsibilities will span people management, store operations, standards, and customer service.

Key Responsibilities

• Lead, coach, and nurture your team to deliver outstanding customer service and meet store goals.
• Act as a brand ambassador to embody The Works' values and inspire your team.
• Take complete ownership of store performance, utilizing data insights to enhance results.
• Maintain high standards in visual merchandising, inventory availability, and store presentation.
• Recruit, onboard, and train staff to build an effective and committed team.
• Manage schedules, payroll, and day-to-day operational tasks efficiently.
• Ensure compliance with health & safety, cash handling, and loss prevention requirements.
• Promote a positive, inclusive, and supportive workplace culture prioritizing team development and care.
• Collaborate with Area Managers, neighboring stores, and central teams to execute business initiatives and provide feedback.

Preferred Qualifications and Skills

• Proven experience managing retail operations.
• Strong leadership and team development capabilities.
• Commercially driven with a history of achieving results.
• Excellent communication, organizational, and planning skills.
• Comfortable analyzing data to inform strategic decisions.
• Adaptable, resilient, and capable of managing shifting priorities.
• Experience in a fast-paced, high-volume retail environment.
• Familiarity with retail systems, reporting tools, and point-of-sale technologies.
• Experience overseeing recruitment, training, and performance management.
• Proficient with technology including back-office systems, EPoS tills, email, and video conferencing.

Leadership and Team Culture

• Foster an inclusive and motivating environment where team members are valued beyond their roles.
• Drive your team to exceed targets and gain recognition.
• Collaborate effectively with support departments and peers.
• Encourage open communication to address and resolve challenges collectively.
• Support individual team members' well-being and career growth through regular meaningful conversations.

Benefits and Perks

• Enjoy a 25% staff discount, including special double discount days.
• Access exclusive online discounts on various retailers and services through MyWorks.
• Benefit from enhanced maternity, paternity, and adoption leave for family-friendly support.
• Receive 33 days of holiday annually, inclusive of bank holidays.
• Use Stream to access up to half your earned wages in advance for financial flexibility.
• Advance your skills and career with access to Can-Do Academy’s training resources.
• Participate in The Works Share Scheme and share in company success.
• Access 24/7 emotional and practical support for you and your family via Retail Trust.
• Healthcare cash plan assistance for everyday medical needs.
• Additional benefits such as long service awards, pension, life assurance, Cycle to Work scheme, and voluntary charity contributions.

Company Values and Culture

The Works emphasizes values of being Crafty (creative and resourceful), Caring (heartfelt in actions), Can-do (energetic and proactive), and Listening and Caring through regular colleague feedback mechanisms. They foster a diverse and inclusive workplace embracing all communities including ethnic minorities, disabled persons, carers, and LGBTQ+ individuals.

Work Conditions

This is a full-time, onsite position with a 40-hour weekly contract. The company promotes flexible working hours and is open to reasonable accommodations during interviews or employment. The location is Limerick, County Limerick, Ireland.