Retail Security Officer

Role Overview

Join Mitie Cleaning & Hygiene Services as a Retail Security Officer in Northwich, England, where you will uphold safety and security within retail environments. This full-time position values your time with paid lunch breaks and offers a dynamic workday focused on protecting customers, staff, and merchandise.

Key Responsibilities

• Maintain a visible and reassuring presence on the sales floor to foster a safe shopping atmosphere.
• Deliver high-quality customer service consistently.
• Prevent theft, manage anti-social behavior, and maintain public order within the store.
• Conduct regular patrols to monitor the premises.
• Operate CCTV equipment to help reduce incidents of crime and stock loss.
• Collaborate with store management teams to align security efforts.
• Engage with local police and crime prevention networks to support community safety.
• Utilize Body Worn CCTV technology to enhance on-site safety.

Candidate Requirements

• Hold a valid SIA license or be willing to complete certification training (support may be provided).
• Provide a verifiable employment or education history covering the past five years for the vetting process.
• Demonstrate a professional, proactive, and customer-oriented approach to responsibilities.

Compensation and Benefits

• Competitive hourly wage of £13.96 with fully paid lunch breaks.
• Guaranteed contracted hours ensuring financial stability and predictability.
• Generous paid leave to enable rest and personal time.
• Access to pension plans for future financial planning.
• Provision of uniform to instill confidence from day one.
• Support and coverage for renewing SIA licenses (excluding DS&CP licenses) while employed.
• Comprehensive induction and ongoing training for continued development.
• Exclusive retail discounts, financial services benefits, and reward programs.
• Virtual GP access for employees and their family members for convenient healthcare support.
• Opportunities for apprenticeships and career advancement within the company.
• Participation in a flexible benefits program allowing customization for individual lifestyle needs, including dental insurance, dining cards, tech purchase plans, and more.
• Access to extensive discounts on popular retail brands, gyms, and participation in a cycle-to-work scheme.
• Life coverage equal to annual salary or a minimum of £10,000 to provide security for dependents.
• Additional employee benefits including save-as-you-earn schemes and a matching share plan.
• Recognition programs with awards and cash prizes for outstanding performance.

Inclusiveness and Support

Mitie is committed to creating an inclusive recruitment process and workplace environment. Adjustments are available for candidates with disabilities or long-term health conditions to facilitate an accessible hiring experience.

Company Background

Established in 1987, Mitie employs over 84,000 professionals offering facilities management and professional services globally, working with esteemed clients across banking, government, healthcare, and education sectors.