Reservation Supervisor

Job Overview

As a Reservation Supervisor at Wyndham Hotels & Resorts EMEA in Doha, Qatar, you will oversee distribution, revenue, and pricing strategies across several hotel properties. Your role involves managing reservations systems such as Opera Cloud PMS, Synxis, and Channel Manager to supervise multiple venues efficiently.

Key Responsibilities

• Oversee room rate optimization across all sales channels including Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and direct booking platforms to maintain competitive pricing.
• Employ dynamic pricing methods that respond in real time to market demand, competitor activity, and industry trends.
• Manage QTA Rack Rates within the Property Management System to uphold accurate rate settings.
• Analyze channel performance by tracking booking pace, conversion rates, and commission fees.
• Prepare revenue forecasts leveraging historical data and booking trends to inform strategic decisions.
• Collaborate with sales and marketing teams to ensure pricing and promotional efforts are aligned for maximum impact.
• Produce detailed analytical reports covering average daily rate (ADR), revenue per available room (RevPAR), occupancy, and overall property performance.
• Focus on increasing direct bookings while minimizing reliance on high-cost OTA channels.
• Effectively lead and supervise the reservations team, ensuring operational excellence.

Candidate Requirements

• Proven leadership and supervisory experience within hotel reservations or related hospitality operations.
• Strong attention to detail paired with problem-solving capabilities.
• Familiarity with reservations and revenue management systems such as Opera Cloud PMS, Synxis, and Channel Manager.