Relationship Manager

About Petpooja

Petpooja stands as India's premier next-generation Point of Sale (POS) software platform, trusted by over 85,000 active outlets nationwide. Headquartered in Ahmedabad, Gujarat, the company employs more than 1200 professionals across 145+ cities, dedicated to streamlining the fragmented food service industry both locally and globally. The platform offers comprehensive restaurant management solutions encompassing billing, inventory control, online ordering, and both front and back of house management, catering to independent restaurants and large chains alike. Annually, Petpooja facilitates billing transactions exceeding Rs 7,000 crore through its tech stack that supports over 5 million invoices and 20 million API requests daily across multiple operating systems and leveraging technologies such as Node.js, Python, PHP, MySQL, MongoDB, AWS services, and more.

Role Overview

The Relationship Manager will actively promote and sell the Petpooja Restaurant Billing Platform and its Value-Added Services (VAS) to restaurants, generating leads via cold calls, field engagement, and market networking. They will cultivate strong client relationships by understanding specific business requirements and delivering customized solutions. Responsibilities include contract closure, participation in marketing initiatives for brand enhancement, overseeing operational and administrative sales tasks, and providing management with performance metrics and suggestions for business improvement.

Key Responsibilities

• Drive sales of Petpooja's POS platform and Value-Added Services through proactive outreach and engagement.
• Identify and pursue new client lead generation via cold calling, on-site visits, and leveraging market referrals.
• Develop and maintain robust ties with restaurant proprietors to tailor solutions effectively.
• Close sales contracts and address customer inquiries from prospective and current partners promptly.
• Coordinate and take part in promotional events and local marketing campaigns to increase brand recognition and generate referrals.
• Manage sales operations and related administrative processes including reporting, optimization, and system enhancements.
• Provide regular updates and strategic recommendations to management to strengthen client relations and service quality.
• Achieve or surpass sales targets, product demonstrations, and visitation benchmarks through detailed daily planning and execution.
• Establish a growing reference network by nurturing enduring client relationships post-onboarding.
• Effectively resolve customer concerns by following a structured escalation protocol to ensure satisfaction.
• Serve as the initial point of contact during field visits, representing Petpooja with professionalism at all times.
• Act as the brand ambassador upholding Petpooja's mission and values within the market.

Candidate Profile

The ideal candidate should possess a strong business acumen with a proven aptitude in B2B and enterprise sales, particularly within the restaurant or technology sectors. They must be capable of independently managing sales processes, demonstrating excellent communication skills, and thrive in a goal-oriented environment.

Eligibility

Applicants must hold at least a graduate degree in any discipline.