Print Technician

About efex

efex stands as one of Australia’s prominent IT and digital services providers, with over 20 local branches supported by a strong national network. We specialize in delivering tailored solutions in IT, print, and communications that help businesses operate more intelligently and efficiently. Our company culture is warm and professional: we communicate straightforwardly, foster genuine relationships, and prioritize the needs of our clients and team members alike.

Role Overview

We are seeking a dedicated Print Technician to join our Shepparton team on a full-time basis. In this role, you will be essential in providing high-quality print support to our Managed IT and Print customers. Your responsibilities include installation, maintenance, troubleshooting of print devices, and ensuring minimal disruption to client operations.

Key Responsibilities

• Offer both onsite and remote assistance for print hardware and related software.
• Perform repairs, installations, and scheduled preventative maintenance on various printing devices.
• Establish and maintain strong customer relationships through clear communication and dependable support.
• Complete all tasks in adherence with Service Level Agreements (SLA) and service protocols.
• Keep accurate records of job activities, update systems, and manage inventory effectively.
• Proactively identify areas where service delivery and client satisfaction can be enhanced.

Candidate Profile

• Demonstrated experience working as a Print Technician or similar technical support role.
• Proficiency in diagnosing and repairing multi-function printers and print devices.
• Strong understanding of print-related software and troubleshooting techniques.
• Exposure to IT systems and environments is highly advantageous.
• Experience within production printing environments is a plus.
• Familiarity with Canon printing devices and solutions is preferred.
• Excellent interpersonal and communication skills, with ability to clarify technical issues effectively.
• Strong attention to detail and dedication to producing quality outcomes.
• Capability to work independently and collaboratively within a team.
• Possession of a valid driver’s license.
• Current Blue Card or ability to acquire one, for child-related work compliance.

Benefits and Perks

• Competitive remuneration recognizing your expertise and experience.
• Birthday leave to celebrate your special day with a dedicated day off.
• Wellbeing leave entitlement of up to two days annually from personal leave to support your health.
• A diverse, hands-on role engaging with many clients and various technologies.
• Opportunities for professional growth in both print and IT technical skills.

Additional Information

Candidates who advance to final stages will undergo a National Police Check as part of the selection process.