Presales Solutions Engineer

Company Overview

Absorb Software is a leading global provider of AI-powered learning platforms designed to unlock workforce potential. Their LMS offers personalized, scalable solutions trusted by over 3,300 organizations worldwide. The company embraces a remote-first culture, values continual learning, diversity, and innovation, including a strong focus on AI integration.

Role Summary

The Presales Solutions Engineer serves as a critical liaison between the sales team and potential clients, translating technical learning management system capabilities into customized demonstrations that address unique client needs. The role involves a blend of technical expertise, client communication, problem-solving, and collaboration with Sales and Account Executives to drive successful outcomes for enterprise clients.

Key Responsibilities

• Conduct technical online demonstrations tailored to potential client requirements.
• Design and customize trial LMS portals to showcase system capabilities.
• Develop use cases and address integration inquiries from prospects.
• Troubleshoot issues encountered by prospects within the LMS platform.
• Respond to technical and functional questionnaires to support sales proposals.
• Collaborate with proposals team by answering use case and technical queries during RFI processes.
• Participate in onsite demos alongside Account and Sales Executives.

Candidate Profile

• Possesses an innovative and critical thinking mindset for complex problem-solving.
• Results-driven with proven ability to manage multiple priorities and timelines, especially with enterprise clients or projects.
• Strong communication and interpersonal skills capable of influencing and building relationships across enterprise stakeholders.
• Holds a post-secondary degree or certification in business, technology, or related fields relevant to enterprise solutions.

Preferred Qualifications

• Combination of technical background with client-facing sales support experience, preferably in large organizations.
• Experience in SaaS, software sales, or sales support focusing on enterprise contracts, solution selling, or complex deals.

Technologies Utilized

• AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom

Work Culture and Benefits

• Flexible, fully remote-first work environment.
• Comprehensive health and wellness benefits including medical, dental, retirement savings, and bonus eligibility.
• New hire equipment allowance plus monthly flex allowance to support success.
• Opportunities for professional growth and internal mobility.
• Employee-driven diversity, equity, and inclusion initiatives.

Additional Information

Absorb is committed to equal employment opportunity, creating an inclusive environment, and offers accommodations during the recruitment process upon request. Applicants must pass background screening and prove legal work eligibility without sponsorship.