Pensions Administrator

About the Role

We are seeking a dedicated Pensions Administrator to join a respected, award-winning pensions consultancy based in Darlington. This permanent role involves hybrid working, with 3 days in the office and 2 days remote, offering a competitive salary between 30,000 and 30,000-40,000 depending on experience, plus a discretionary annual bonus.

The successful candidate will become part of a supportive and growing pensions administration team responsible for servicing Defined Benefit (DB) pension schemes. The organization emphasizes professional development, long-term career growth, and a comprehensive benefits package.

Key Responsibilities

• Perform calculations to determine member benefit entitlements accurately.
• Address inquiries from pension members, trustees, and other relevant parties.
• Prepare and organize pension-related documents and data systematically.
• Maintain precise and up-to-date records for members.
• Ensure compliance with procedural and regulatory standards for all tasks.
• Provide outstanding customer service consistently.
• Participate in initiatives aimed at improving processes and enhancing efficiency.
• Collaborate effectively with colleagues to achieve optimal client outcomes.

Candidate Profile

• Proven experience specifically in administering Defined Benefit pension schemes is essential.
• Previous exposure to pensions administration roles is required.
• Strong verbal and written communication skills are necessary.
• A commitment to delivering excellent customer experiences is vital.
• A proactive, problem-solving attitude is expected.

What We Offer

• Competitive salary ranging from 30,000 to 30,000-40,000 based on experience.
• Annual discretionary bonus.
• Hybrid work schedule: three days onsite in Darlington and two days remote.
• Free parking available at the office.
• Standard working hours: Monday to Friday, 37 hours per week.
• Generous holiday entitlement including 25 days annual leave plus bank holidays, with options to purchase extra leave.
• Extensive support for professional development including paid study leave, exam fees coverage, and professional membership sponsorship.
• Additional benefits include a comprehensive pension scheme, Group Life Assurance, Income Protection, Health Cash Plan, flexible benefits like holiday purchase and tech discounts, a thorough wellbeing program, family-friendly policies, and regular social and volunteering events.
• Real opportunities for career progression within the company.

Additional Information

The employer is an equal opportunities organization that values diversity and provides reasonable accommodations throughout the recruitment process. This role is suited for candidates with dedicated pensions administration expertise looking to join a quality-focused and supportive work environment.