Parent Relationship Officer

About the Company

K12 Techno Services Pvt. Ltd., founded in 2010 and headquartered in Bengaluru, is a prominent provider of education services supporting K–12 schools across academic, administrative, technological, and operational domains. The company collaborates with over 110 schools in key Indian cities such as Hyderabad, Chennai, Mumbai, Bengaluru, Gurgaon, Kolkata, and Pune to foster outstanding, student-centric learning environments. Driven by a culture of innovation and cooperation, K12 Techno Services aims to transform school education through progressive strategies and effective implementation, backed by reputable investors.

Role Overview

The Parent Relationship Officer position is a full-time, on-site role based in Coimbatore. The incumbent will serve as the main liaison for parents, effectively managing their inquiries, feedback, and concerns with professionalism and promptness. Responsibilities include coordinating with school administration and academic teams to facilitate admissions, manage fee-related questions, oversee communication efforts, and enhance parent involvement initiatives.

Key Responsibilities

• Act as the primary contact for parents to address questions, concerns, and feedback promptly and professionally.
• Coordinate with school administrative and academic staff to support admissions, fee query resolution, and communication activities.
• Manage regular parent meetings and maintain detailed records of interactions.
• Help resolve issues to foster positive and trustful relationships between families and the school.
• Contribute to outreach and retention strategies aligning with the school’s mission and standards.

Qualifications and Skills

• Experience in business relationship management and customer service, particularly interacting with parents and stakeholders.
• Basic knowledge of financial procedures related to school fees to address queries accurately.
• Strong verbal and written communication skills, coupled with active listening abilities.
• Familiarity with sales or admissions processes to aid enrollment and retention goals.
• Background in school operations, education services, or customer-facing roles is preferred.
• Bachelor’s degree in any field; additional credentials in education, administration, or management are advantageous.
• Proficient in MS Office and digital tools to maintain reliable records and reports.
• Excellent interpersonal skills, problem-solving capabilities, and a composed, empathetic manner for conflict management.