OTC Sales Development Representative

About MultiBank Group

MultiBank Group, established in 2005 in California and presently headquartered in Dubai, UAE, is a global financial leader. It offers state-of-the-art trading technology, unmatched liquidity, and top-tier customer service across a variety of financial products including Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. The group serves more than 2 million clients in over 100 countries, facilitating a daily trading volume surpassing US$ 35 billion. It operates under the oversight of more than 18 financial regulators across five continents and has been honored with over 80 financial awards.

MultiBank.io serves as the regulated cryptocurrency trading platform within the group, supporting secure and instantaneous trading of assets like Bitcoin and Ethereum.

Role Overview

We are seeking an OTC Sales Development Representative to join our expanding institutional OTC sales team focusing on professional and high-volume crypto customers in the MENA region. The role is sales-centric and involves aggressively sourcing and qualifications of new OTC opportunities, building pipelines, and converting prospects into active trading clients on both our spot platform and OTC desk. While maintaining existing relationships is part of the job, the primary objective is to develop new accounts and maximize trading volume. This position offers hands-on experience in institutional crypto trading and a clear pathway to senior sales roles.

Key Responsibilities

• Identify and qualify potential OTC clients across assigned areas, including institutional investors, trading firms, family offices, and high-net-worth individuals.
• Develop and manage a robust sales pipeline using cold calls, referrals, market analysis, and participation in industry events.
• Conduct client discovery sessions to understand their trading history, needs, settling preferences, and volume capacity.
• Progress qualified prospects efficiently through the sales funnel and meet weekly, monthly, and quarterly performance targets.
• Drive clients from initial conversations to onboarding and first OTC trade execution, handling negotiations and closing deals promptly.
• Collaborate with Institutional Sales for complex deals, ensuring seamless transitions and support in early phases.
• Maintain accurate CRM records and track pipeline status against sales targets.
• Encourage repeat trading and volume increase among active clients and re-engage inactive accounts to boost trading activity.
• Educate clients on platform features to enhance client retention and usage.
• Provide market and competitive insights to improve team strategy and positioning.
• Work in coordination with compliance, operations, and onboarding teams to facilitate smooth client activation.
• Align efforts and share insights with the Institutional Sales team to support broader business development objectives.

Candidate Profile and Requirements

• 3 to 5 years of experience in sales development, business development, or client interfacing roles within crypto, fintech, payments, or financial services sectors.
• Demonstrated skills in prospecting, lead generation, and successfully advancing deals through pipelines.
• Consistent achievement of sales targets and KPIs.
• Excellent communication and commercial insight suitable for engaging professional and institutional clientele.
• Persistent and resilient with the ability to manage rejection and maintain proactive contact efforts.
• Meticulous, organized, and dependable with disciplined CRM use and follow-up processes.
• Highly motivated, competitive, and target-oriented in a dynamic work environment.
• Fluency in English, with Arabic language skills being advantageous.

Benefits and Work Environment

• Opportunity to contribute to a rapidly growing, global financial institution recognized for industry leadership.
• Competitive remuneration combined with a comprehensive benefits package.
• Fast-moving workplace offering substantial ownership of responsibilities and career growth prospects.
• A diverse, collaborative team culture focused on high performance and innovation.
• Chance to work on vital trading applications utilized worldwide.