Operations and Insurance Coordinator

About the Role

This opportunity is available for both full-time and part-time candidates based in Dubai, UAE. The role supports a healthcare initiative that delivers clinic operational and insurance coordination services tailored to private clinics throughout Dubai. It uniquely combines elements of business development and healthcare operations, suiting someone adept at managing on-site clinic interactions alongside backend coordination tasks.

Key Responsibilities

• Outreach and onboarding of private clinics to provide specialized healthcare operational solutions.
• Coordinate insurance-related activities such as approvals, follow-ups, and claims with insurance vendors.
• Maintain continual relationship management with clinics including referrals and daily operational collaboration.
• Assist in managing patient flow, appointment scheduling, and overall clinic operations.
• Handle documentation processes, billing assistance, and report generation to support clinic functions.
• Serve as the primary liaison between clinics and internal organizational teams to ensure smooth communication.

Candidate Requirements

• Two to five years of professional experience within UAE clinics or healthcare operations is essential.
• In-depth understanding of insurance approval workflows, pre-authorization procedures, and billing methodologies.
• Practical knowledge of front desk duties, patient coordination, and clinic operational activities.
• Demonstrated ability to engage in both hands-on coordination and business development efforts.
• Familiarity with Dubai Health Authority (DHA), Ministry of Health and Prevention (MOHAP) regulations, healthcare claim processing, and typical clinic operational systems.
• Proficiency with Excel, Google Sheets, WhatsApp Business, and basic customer relationship management (CRM) platforms.

Language Preferences

• Fluency in English is required.
• Speakers of Hindi or Tagalog are preferred.