Operation Executive - Hostel Management

Role Overview

The Operation Executive, also referred to as the Warden, takes charge of managing day-to-day activities within the hostel. This role ensures student safety, maintains discipline, and guarantees adherence to established standard operating procedures (SOPs) for service quality.

Key Responsibilities

• Manage and record daily student attendance accurately, tracking absences, late arrivals, and leaves using an app-based system.
• Serve as the primary contact for students, facilitating regular interactions to gather feedback, assist with onboarding, allocate rooms, and meet daily student requirements.
• Efficiently log and track complaints or issues, collaborating with housekeeping, maintenance, and security teams to resolve them and verify closure with students.
• Carry out daily room inspections focusing on cleanliness, safety standards, and inventory management, creating tickets for any discovered concerns.
• Oversee parcel management including receiving, documenting, and handing over packages to students while keeping precise logs and operational reports.
• Provide preliminary health support by identifying unwell students, coordinating hospital visits when necessary, and maintaining health-related documentation.

Eligibility Requirements

• Previous experience of up to two years in hostel management, hospitality, or customer service sectors.
• Excellent interpersonal abilities and a problem-solving mindset.
• Availability and readiness to work in shift-based schedules.