OpenText Engineer

Job Overview

The OpenText Engineer will be responsible for the administration, maintenance, troubleshooting, and upgrading of the Windows Server and Apache-based systems that support enterprise-level applications. This role demands hands-on skills in managing Windows Server environments, Apache HTTP servers, SSL certificates, software upgrades, and providing Level 2 application support.

Key Duties

• Manage and maintain Microsoft Windows Server environments including patching, configuration changes, service management, and troubleshooting.
• Handle DNS settings, service accounts, permissions, file system access, and ensure proper application connectivity.
• Monitor server and application resources, Windows services, and system availability for optimal performance.
• Install, configure, upgrade, and troubleshoot Apache web servers, including virtual hosts, redirects, proxy settings, and connectivity issues.
• Administer SSL/TLS certificates — installation, renewal, and management of certificate chains and HTTPS configurations.
• Analyze and resolve communication problems between application components, web servers, load balancers, and related infrastructure.
• Investigate Windows Event Viewer logs, Apache access and error logs, and other application logs to identify system or application issues.
• Diagnose and resolve availability, startup, performance, and connectivity problems across Windows Servers, Apache servers, and application services.
• Implement recovery procedures such as service restarts and validate system stability post-incident.
• Conduct root cause analysis of recurring application and infrastructure failures.
• Support installation, upgrades, patches, backups, pre- and post-maintenance validation, and rollback of application software.
• Provide technical Level 2 support and coordinate with internal teams and external vendors for issue resolution and escalation when required.
• Create and maintain technical documentation, including configurations, upgrade instructions, implementation plans, rollbacks, and troubleshooting guides.

Required Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related disciplines.
• Substantial experience managing Microsoft Windows Server environments and services.
• Expertise in Apache HTTP Server installation, configuration, maintenance, upgrades, and troubleshooting.
• Proficiency in managing SSL/TLS certificates and HTTPS configuration.
• Strong skills in troubleshooting enterprise applications running on Windows and Apache platforms.
• Ability to analyze logs from Windows, Apache, and applications for problem identification.
• Experience providing Level 2 application and server support.
• Solid understanding of networking fundamentals including TCP/IP, DNS, ports, HTTP, and HTTPS.
• Excellent problem-solving, root cause analysis, documentation, and communication skills.

Preferred Skills

• Experience supporting enterprise web applications or document management systems.
• Familiarity with Java-based applications and Apache Tomcat or equivalent application servers.
• Knowledge of working in high availability or load-balanced application environments.
• Experience with Windows automation and scripting, especially PowerShell.